Hotel Front Desk Manager

We’re in search of a hotel front desk manager that will provide exceptional service, so every guest who stays with us becomes a repeat customer. You’ll be the face of the operation and the first person guests see when they come through the doors. You’ll be responsible for supervising staff, interacting with guests, and ensuring our high standards for customer satisfaction are met. If you have 1 year of previous hospitality experience and you’re looking for a leadership opportunity on an already fantastic team, apply now!Responsibilities:

• Gather financial information and generate occupancy reports for the general manager
• Oversee all operations at the front desk and ensure the highest level of customer satisfaction for every guest
• Manage the hiring, training, and supervision of all front office staff members, and ensure they’re providing exceptional guest service and uphold hotel policies
• Communicate with hotel guests face-to-face and over the phone, ensure all their questions are answered satisfactorily, and handle any complaints
• Make sure to adhere to the front desk budget and put in orders for office supplies as needed

Qualifications:

• Bookkeeping skills and experience with MS Office a plus
• Possess excellent management skills, communication skills, and multitasking skills
• 2 or more years of experience as a front desk supervisor or related office management position in the hospitality industry
• Prior hospitality experience of 1 year is required for this position
• Must possess a high school diploma or equivalent certification (GED)

About Company

Come work at a great place, with a wonderful team! We have a lot of positions and you can find a great career in our hotel with the opportunity to advance.