IT Help Desk Support Technician

Role: IT Help Desk Support Technician

On-Site: Boise, Idaho

Salary: $50,000 - $80,000

Recruiting Heroes is looking for a highly motivated and experienced IT Help Desk Support Technician to join our client's team in Boise, Idaho.

As an IT Help Desk Support Technician, you will be responsible for maintaining the organizations effectiveness and efficiency by setting up, configuring and supporting internal and/or external networks, develop and maintain all systems, applications, security, and network configurations.

You should have a strong knowledge of information systems; antivirus protection; encryption; mobile device management; network management; current trends in information technology; computer hardware and software capabilities and limitations. Your strong problem solving, critical thinking and interpersonal skills will be a key to your success.

ESSENTIAL FUNCTIONS

• Troubleshoot network performance issues.
• Maintain positive, customer-service oriented employee relations; responding to the needs and questions of users concerning their access of resources on the network.
• Document network policies and procedures.
• Establish network users, user environment, directories, and security including remote/mobile access.
• Gather information from the employee and determine the issue by analyzing the symptoms and figuring out the underlying problem.
• Perform local and remote troubleshooting of hardware, software, network, telephone, and AV problems.
• Perform hardware installation, maintenance, troubleshooting and repair as necessary.
• Perform software installations, upgrades and patches.
• Provide both informal/formal training to end-users.
• Configure and prepare new workstation hardware for deployment to end-users.
• Eager to learn new technologies and software to help improve the efficiency and effectiveness of the firms processes.

REQUIRED QUALIFICATIONS

• Knowledge about common PC applications such as Outlook, Microsoft Office, Microsoft Teams, Anti-Virus, VPN, and Internet Browsers.
• A minimum of 1-4 years of experience working in a Service Desk environment or related field.
• Knowledge of multi-platform environments.
• Proficient with all Microsoft Office applications.

DESIRED/PREFERRED EDUCATION/QUALIFICATIONS

• Associates or Bachelors Degree in Computer Science or related field; or equivalent combination of training and experience.
• Knowledge of current CAD and Revit applications.
• A+ or Network+ certification.
• Knowledge of LAN/WAN technologies.
• SharePoint management experience.

Who We Are:

Recruiting Heroes (RecruitingHeroesLLC.com) is an employment agency founded by a former First Responder. We are dedicated to finding amazing careers for America's Veterans and First Responders.

Recruiting Heroes LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected Veteran status.