Spanish Speaking Customer Service Representative

Now hiring for Spanish Speaking Administrative Service Representatives!

 As a Service Rep. you will be answering incoming customer calls, listening to their concerns, fielding customer inquiries, and finding innovative ways to respond. Service representatives handle and carefully respond to all customer inquiries. This position also provides excellent customer service through active listening. Other responsibilities include >

• Handle a large volume of inbound and calls in a timely manner
• Follow communication scripts and use knowledge of the company’s products and services to go off-script when necessary
• Identify customer needs, research issues, resolve complaints, and provide solutions
• Maintain ownership of calls throughout the lifecycle of a caller’s request, including follow-ups with escalation team
• Recommend improvements for systems and processes to boost organizational efficiency

Essential Functions >

• Build positive relationships by going above and beyond with customer service, ensuring that all questions, cancellations, and confirmations are handled appropriately
• Meet daily qualitative and quantitative targets for yourself and your team, and achieve all objectives for service, productivity, and quality
• Create and maintain record of daily problems and remedial actions taken, using call-center database
• Leverage data and insights gathered by the call center to recommend and influence process improvements

Stop by, apply on our website, or give us a call to get started immediately! (325)704-3455

#ABI3247

PandoLogic. Keywords: Customer Service Representative, Location: ABILENE, TX - 79697 , PL: 592622435