Full Time Tier I Service Desk Technician- Day Shift
•Today
Estimated Pay | $17 per hour |
---|---|
Hours | Full-time, Part-time |
Location | Baton Rouge, Louisiana |
Compare Pay
Estimated Pay We estimate that this job pays $16.76 per hour based on our data.
$11.62
$16.76
$23.54
About this job
Job Description
Job Description
Description:
What you will do:
About the Role:
Technicians provide on-going support for our clients with troubleshooting various technical issues 24/7, 365 days a year. Our team runs on various shift schedules to maintain effective coverage for continuous client support. As a Technician, you will utilize both your customer service and problem-solving skills to provide an exceptional customer experience supporting multiple clients in a variety of industry verticals while working in a call-center environment. Technicians in our service desk come from all walks of life and support clients at various technical levels.
What you will do:
- Promptly address and resolve basic and advanced incidents and requests.
- Log all incidents and requests into one or more ticket entry systems.
- Engage other service desk resources and appropriate service resources to resolve incidents that are beyond the scope of their ability or responsibility.
- Create a positive customer support experience and build strong relationships through deep problem understanding, ensuring timely resolution or escalation.
- Handle incidents and requests with a courteous and professional attitude.
- Live Out the Sparkhound Culture.
- Perform other related duties as required and assigned.
- 0-3 + years professional IT experience.
- Fiercely support client success and exemplify a do-whatever-it-takes attitude.
- Knowledge of fundamental concepts of customer service.
- Experience working in a technical service desk or call center with a high call volume environment.
- Demonstrated experience utilizing and troubleshooting issues with most of the following:
- Microsoft Windows Operating Systems (XP, 7, or 8)
- Microsoft Office Suite (2007, 2010, 2013, or 2016)
- Microsoft Internet Explorer
- Printer setup and configuration in Windows 05
- Familiarity with basic PC hardware and associated devices
- Managing users and computers through Active Directory
- Basic understanding of Windows Server platforms
- Basic networking principles and related Windows OS configurations
- Basic administration of Voice over IP environments
- Remote PC technical support
- Microsoft Office 365 Management and use
- Cisco Collaboration management and use
- ITIL Certification
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Full-time Jobs Part-time Jobs Seasonal Full-time Jobs Posting ID: 927511436 Posted: 2024-05-03 Job Title: Tier Service Desk Technician