Assistant General Manager

The Hunter is a newly renovated jewel located in the Catskill Mountains. The property consists of 42 rooms of various types and 2 chalets where guests can relax and unwind or explore all that the Catskills have to offer. Assistant General Manager is responsible for addressing guest concerns in a timely and appropriate manner; creating a face and a connection between our guests and the Hotel. This position requires an individual to actively participate throughout the property on a daily basis. The Assistant General Manager works as part of a team to deliver hospitable service that is attentive, friendly, efficient, and courteous while maximizing room revenue, and occupancy, with emphasis on guest and employee experience. The Assistant General Manager is primarily responsible for the Front Desk, Billing, and property management system consistency (training and auditing) and oversight of the Food and Beverage program.

$48,000 - $52,000 yearly

Minimum Requirements:

• Must be eligible to work in the United States of America
• Prior experience in food & beverage service is necessary; including 3 plus years management experience as a restaurant FOH/BOH supervisor. A diploma or degree in business management, culinary arts, or hospitality management would be a plus
• 5.5-day work week in season, 50-60 hours a week in the season, 4 nights per week managing the floor. The schedule varies according to operational needs; but may regularly include early mornings, evenings, weekends, holidays, and split shifts
• Must be at least 21 years of age
• Ability to communicate in English, both orally and in writing, with guests and employees, some of whom will require high levels of patience, tact, and diplomacy
• Must enjoy working with the public, and have a strong appreciation for the guests’ experience
• Knowledge of fine, casual, and banquet dining styles, proper food and beverage service, basic cooking techniques, current health codes, and liquor laws. Must be willing to learn the skill set of back-of-house employees
• Tips certified and Serve-Safe certified
• Should be well-spoken, have a can-do attitude, be a quick learner, and with hands-on accountability
• Ability to work as a part of a team
• Ability to understand verbal directions, menu details, labels on chemicals, and other workplace safety signage
• Active listening and observation skills
• Ability to work under pressure and deal with deadlines, and stressful situations during busy periods

Abilities Required:

• Frequent walking, bending, balancing, stooping, reaching, pushing, lifting, manual dexterity, and repetitive motions. May require the ability to work on uneven outdoor surfaces, move and arrange chairs, tables, and banquet equipment
• Must be vertically mobile working in limited space for 8 hours at a time
• Manually handle/lift/carry product up to 50 pounds between knee and shoulders
• Must have bilateral fine manipulation of both hands which may be repetitive for an entire shift
• Occasional stair climbing
• Working in varying temperatures and conditions both indoors and out
• Frequent hand-washing

• Must be eligible to work in the United States of America
• Must be at least 18 years of age
• Excellent written and verbal communication skills, conveying information and ideas clearly
• Proficient in a Mac environment
• Excellent time management and organizational skills with attention to detail
• Proficient with Clock or similar Property Management System
• Strong analytical skills
• Be able to work with a variety of colleagues and guests
• Be able to take and give direction
• Must be neat, courteous, flexible, and extremely detail-oriented
• Must enjoy and be able to meet the public with poise
• Ability to remain calm, courteous, and professional with demanding guests and in difficult situations
• Must be able to show initiative in job performance, including the anticipation of what needs to be done before it becomes necessary
• Must be able to meet deadlines
• A team player who is flexible and willing to help support the property and Lark Hotel goals and the ability to support other hotel room operations
• Ability to work a varied schedule that is dictated by our guest demand and may include evenings, weekends, and holidays
• 2-3 plus years of experience in the hotel division and Food and Beverage program with increasing responsibilities
• Must be able to work nights and weekends

A seventies-inspired ski lodge with year-round appeal, The Hunter takes cues from classic American materials like textured wood and stone, infused with cozy, rustic decor, large windows, and plenty of spots to gather around the fire—and a downstairs game room designed for making memories you’ll come back to recreate over and over again. Double queen and king rooms are your havens for an intimate weekend getaway—or invite a group and book one of our loft suites. Need even more space? Book one of our adjoining two-bedroom chalets or loft suites, which include a private deck, full kitchen, and living room. No matter who you’re escaping with, we offer flexible room options for the whole crew.