End User Support Technician
•Today
| Hours | Full-time, Part-time |
|---|---|
| Location | Kansas, Alabama |
About this job
Job Description
Job Description
End User Support Technician
- Description:
- Assist with new hire desk setups, office/department move equipment connection
- Assist with departing customer hardware removal and stock organization
- Provide technical assistance and resolution as necessary with a strong emphasis on customer support, teamwork and a sense of urgency
- Image, configure, install, repair and upgrade computer systems and perform routine maintenance (Apple knowledge a plus but not required)
- Advanced troubleshooting of hardware and technical incidents
- Assume ownership, update and resolve tickets assigned individually or within a group queue
- Serve as direct point of contact for customers seeking technical assistance, in-person
- Ensure accurate inventory of devices, and their assignment to users, through detailed documentation in ticketing system
- Assist customers with installation of new software packages, based on licensing requirements
- Provide backup assistance to Regional Office locations with occasional travel to those locations for the purpose of on-site support
- Collaborate, coordinate and communicate with IT Service Owners for the resolution of complex issues
- Provide accurate information on IT products or services and their availability
- Follow-up and update customer on request status
- Provide tier-1 AV hardware troubleshooting, and on-site connection/presentation support as requested
- All other duties as assigned
- Requirements:
- High school diploma or equivalent, technical school or technical courses in computer repair a plus and may partially substitute for experience
- Minimum one-year related experience
- Basic knowledge of computer hardware and operating systems
- Well organized, good communication written and verbal
- Experience with ServiceNow and SCCM, a plus
- Ability to lift moderate-sized computer equipment
- Be available for mandatory after-hours/weekend support tasks as assigned
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Full-time Jobs Part-time Jobs Posting ID: 927502909 Posted: 2024-04-30 Job Title: End User Support Technician
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