Loyalty Coordinator

About the Job:

Country Supplier is the home of C-A-L Ranch and Coastal Farm & Ranch, both brands are leaders in the farm and ranch store industry. And we will let you in on a secret that any of our customers will tell you—while we have all the feed and seed you’d ever need—there is SO MUCH MORE to be discovered and shared! Our team is full of craftsman, marksmen, outdoor grill masters, backyard farmers, and people who just love to hunt and fish. We are campers, hikers, dreamers, doers, and makers. We like to turn up the flavor and get in the game. We feed our chickens, love our pets, DIY, and dress to the nines for concerts, rodeos, and Sunday.

If you live and love the west, we are the place for you.

We need a super-talented Loyalty Coordinator who is AMAZING at— managing and coordinating loyalty program rewards and creating a fun and engaging community for all of our Country Club members. The position will assist in molding a loyalty program with continuous engagement, revenue generation, and maximizing customer lifetime value. If you want to work in a hard-working but fun environment with amazing potential for growth, you are in the right place.

Duties and responsibilities:

Embrace the values of Country Supplier.

• SMART THINKING: We are highly-skilled professionals. We create and design with a WHY—backed by data—to produce results. We break the rules for the right reasons. We pay attention to everything. We have the talent, experience, and track record to prove we are experts.
• FRESH IDEAS: We exceed expectations and strive to surpass goals. We are built with cleverness, grit, and hustle. We love when our ideas translate into tangible action. We are passionate about what we do.
• GENUINE GOODNESS: We make a positive impact with a positive attitude. We do what we love and love what we do! We look forward to making a significant difference day in and day out.
• COLLABORATE AND CELEBRATE: We’re all in this together. Check egos at the door and understand that when great minds come together, we will produce outstanding results. Those results are celebrated with endless snacky-treats, soda pop, and baked goods. And music.

Duties entail.

• Develop and execute a comprehensive strategy for the growth and development of the Country Club rewards program.

• Organize and create innovative initiatives and incentives to drive continuous engagement.
• Utilize data insights daily to optimize the growth and performance of the loyalty program. Use analytical skills to measure engagement, growth, retention, and trends found within the program.
• Measures and tracks advertising performance to ensure that strengths and weaknesses of each loyalty promotion are identified as well as identifying new ideas to incorporate into future promotions. Communicates these strengths and weaknesses and provides recommendations to Merchandising and Marketing management to help ensure success of future loyalty promotions.
• Partners with Merchandising and Marketing management to define and communicate processes for improving marketing and event planning specifically for the loyalty program.
• Learn and facilitate all technical aspects of the program and understand how it functions.
• Serves as project leader or team member on special projects and company initiatives as needed. Projects may be complex, fast-paced and deadline driven, and may have multiple deliverables and deadlines per project initiative.
• Performs other related duties as required. Provide administrative support to each member of the marketing team as needed.

Desired Skills and Experience:

• AA, Bachelors (or working on Bachelor's) degree in marketing, communication, or business-related field
• Outline and establish project plans/timelines and communicate to the department to implement event details.
• Strong communication skills working with store managers/stakeholders to understand their objective and offer strategic solutions to drive successful events.
• Strong analytical and problem-solving skills—ability to prioritize multiple tasks and work under pressure with tight timelines
• Ability to interact and work with a team with a strong attention to detail and high sense of urgency
• Ability to take on new tasks as needed and effectively handle multiple projects simultaneously in a deadline driven environment
• Assist in creating and collating marketing materials as needed
• Be able to see other people’s points of view and take on critical feedback
• Proficiency with Microsoft Office software including Excel, Word, Teams, and OneDrive
• Knowledge of Adobe Creative Suite is a plus