Customer Service Optician

Customer Service Optician needed

  Got a passion for style or a gift for helping people feel their best? Would you love to solve problems to help people live better lives? Then we want to talk to you about our Customer Service Optician position. 

 Our busy eyecare practice needs a new team member who will be dedicated to helping our patients leave our office looking and seeing their BEST! This full-time position at our office in Middleton offers you the stability of a career in healthcare with weekends OFF!

NO Experience required!

 Prior medical office or eyecare experience is a plus, but it’s certainly not required. We offer paid training to the right person with a great attitude, a helpful heart, and a love of learning! 

What you’ll be doing:

 You’ll be helping our patients choose the right glasses for them based on their personal style, lifestyle needs, prescription, and more. Out of everyone who works at our practice, the Optician has the honor of satisfying patients the most! This is not just a sales job, your role is to be an educator and a style consultant. If you want a career where you help the people in your community have better lives, this is the job for you

Some of your duties will include:

• Helping people pick out frames that suit them based on the shape of their face, bridge fit, lifestyle, and prescription.

• Determining the best lens types, materials, coatings, and brands for patients’ lifestyles. For example, a kid who plays basketball will need something different from someone who works on a computer all day.

• Educating first-timers on how to use and take care of their glasses.

• Troubleshooting prescription issues

• Taking accurate measurements for all lens styles and prescriptions and checking new glasses for fit and making necessary adjustments

• Miscellaneous repairs

• Consistent cross-training for optimum career growth

• Educating patients on what their insurance covers

• Keeping the optical space looking clean, neat, and welcoming

• Doing inventory, ordering, sending, and receiving shipments

If these sound like you, please apply!

- You’re a natural problem solver and you’re confident in making recommendations.

- You’re outgoing and friendly, connect with people quickly and easily, and feel that every customer deserves red carpet treatment.

- You’ve got a great sense of style and love to help people look their best.

- You’re a natural problem solver, and hearing things like “these glasses don’t fit” or “I can’t get used to seeing with these” gets you pumped up to work your magic.

- You can effectively communicate both in writing and verbally in a professional and positive manner.

- You are comfortable with technology (being open to learning is key) and can communicate verbally and in writing in a professional manner.

- You are attentive, detail-oriented, organized, and your work reflects all of these characteristics. 

- Your reputation for honesty and integrity is legendary; you’re known for doing what you say you’re going to do – no excuses!

- You take pride and ownership in your work – whatever you do, you do it well.

- You see yourself as an integral part of your team’s success (because we will).

- You’re always up for learning something new, and you master new skills quickly.

- You love to see other people happy and thriving, and you’ll do whatever you can to help them get there.

About Us

 Brandon Eyes is a high-volume established eyecare practice in Middleton. We love to come to work every day because we love what we do, and we’ve built an office culture that can’t be beat. If you’re looking to join a team that feels like a family, where your efforts will always be appreciated, and where you will be valued for the amazing person, you are, apply now!

We Offer (upon eligibility):

• In-house Vision Benefit
• Healthcare allowance
• 401k 
• Uniform allowance and birthday bonus
• PTO and paid holidays

We value your time, so we’ll be back in touch with you very quickly.

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