Personal Banker

Responsibilities

A Personal Banker is involved in a wide variety of customer-facing and internal deposit operations. This individual is responsible for processing customer transactions and providing an above-and-beyond customer experience at every interaction. This individual will work with other Personal Bankers to complete all deposit operations and transactions at the location. Duties include accurately handling cash, deposits and loan payments, cashing checks, account withdrawals, recording night and mail deposits, selling cashier’s checks and money orders, balancing all transactions and cash daily, daily processing and assistance with online, mobile, and e-services, ATM/debit cards, fraudulent activity, and more.

A Personal Banker will open, close, and manage a wide variety of accounts for consumers and businesses such as Checking, Savings, or Certificates of Deposit, and more.  This individual answers customer inquiries in person, on the phone, through email or mobile-chat, and cross-sells products and services that may fit customer needs. Additionally, Personal Banking staff at the headquarters (Luana) location may complete a variety of reporting, accounting, reconciliation, or assistance for other branch deposit operations that flow to headquarters.  All staff members work Saturdays on a rotating schedule (may vary, approx. once every 4-5 weeks).

Required Skills

• Ability to listen to customer requests and process efficiently and accurately
• Ability to multi-task in a fast-paced, professional environment
• Ensure new clients and customers are connected to other individuals and resources they require
• Communicate and satisfy customer inquires in a professional manner
• Take a lead in promoting Luana Savings Bank to our surrounding area
• Professional appearance and behavior
• Follow all established policies and procedures
• Cross-sell appropriate products and services to current and prospective customers
• Attention to detail
• Leadership abilities and a team-player attitude
• Intermediate computer skills with ability to operate Outlook, Microsoft Word, and Excel
• Reside within a 20 mile radius from the designated office or willing to relocate - please include location/relocation details in cover letter or resume submission
• HS Diploma or GED required

Desired Skills

• Minimum of an Associate's Degree preferred in a related field
• Minimum of 6 months experience in a Teller, Personal Banker, or comparable deposit-related role at a financial institution
• Fluent in English and Spanish

Additional Info

• At-Will, Full-Time position based on 40 hours per week - when scheduled on a Saturday compensating time off is given during the week worked
• Schedule is 8AM-4:30PM M-F; (8AM-11AM Sat)
• Travel: Minimal for occasional training
• Employment is subject to background and credit check

Benefits

• Paid Vacation, Sick, Personal, and Volunteer time off
• Salaried position
• Single, spouse, or family medical coverage offered with majority paid by employer - Employer funded HSA Account compliments the medical coverage plan
• 401(K) plan with employer match
• Additional Profit Sharing Plan that tops the industry

Luana Savings Bank is a TOP WORKPLACE named continuously by the Des Moines Register, operating with around 100 employees across 6 locations. We provide a team atmosphere where new ideas are encouraged. Every staff member is important and appreciated. We understand a successful business relies on staff contentment to provide the best customer experience possible. Our extremely low turnover rate and employee longevity, as many as 50+ YEARS OF SERVICE, is a testament to why professionals choose a career with Luana Savings Bank.