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in Houston, TX
Call Center Supervisor
•8 days ago
Estimated Pay | $18 per hour |
---|---|
Hours | Full-time, Part-time |
Location | Houston, TX Houston, Texas |
Compare Pay
Estimated Pay We estimate that this job pays $17.64 per hour based on our data.
$12.73
$17.64
$25.75
About this job
Job Description
Job DescriptionCompany Description
CSS is working with a nationally ranked law firm seeking a detail oriented and enthusiastic Call Center Supervisor to join their Toll Road Call Center team.
Responsibilities:
- Supervising Customer Service Representatives
- Ensuring compliance with the firm and clients legal and quality standards
- Achieving monthly collections goals and key performance indicators (KPI’s)
Requirements:
- Bilingual a plus, but not necessary
- Excellent communication, both written and verbal
- Ability to multitask
- Ability to resolve collector and collection issues in a professional manner
- Ability to lead and motivate employees under supervision
- Ability to work within a team
- Able to resolve complaint calls
- Strong leadership abilities
- High school diploma or equivalent required
About us: Confidential Search Solutions ("CSS") is a full-service equal opportunity employment consulting and legal staffing firm. Headquartered in San Antonio and is one of the premiere executive searches and recruiting firms nationwide. We specialize in helping high performance companies and law firms identify, recruit, and train top talent for their growing organizations. We offer direct hire, contract, and temporary staffing services. For more information about us, visit our website at www.ConfidentialSS.com
Company Description
About us: Confidential Search Solutions ("CSS") is a full-service equal opportunity employment consulting and legal staffing firm. Headquartered in San Antonio and is one of the premiere executive searches and recruiting firms nationwide. We specialize in helping high performance companies and law firms identify, recruit, and train top talent for their growing organizations. We offer direct hire, contract, and temporary staffing services. For more information about us, visit our website at www.ConfidentialSS.com