Facility Coordinator

The Facility Coordinator drives the operational processes for work order management and service partner follow-up. Works collectively with customers, service providers, and employees performing a variety of routine and non-routine activities to help clients achieve their maintenance objectives: process, control, cost, information, communications, and quality.

Essential Duties and Responsibilities

• Coordinates maintenance repair work orders: timely and complete dispatch, scheduling, follow-up, quote preparation, problem resolution, and post-service activities.

• Reviews and prioritizes open work orders for follow-up and attention based on age, status, or other factors; performs appropriate follow-up until work order is closed.

• Communicates clearly and efficiently both verbally and in writing with clients and service providers daily to maintain an outstanding relationship using phone, email, reports on internal and 3rd-party systems

• Work with client and service provider personnel to maintain and troubleshoot system access and usability

• Provides required reporting, data, and dispatch updates for assigned clients

• Assists with service provider invoice collection and auditing

• Work with internal groups (Support Center, Supply Chain Management, Service Channel Billing, and others) to communicate customer requirements and to resolve any challenges, issues, or new opportunities.

• Conduct periodic weekly calls with clients to review status of projects/work orders.

• Required to travel 2x per month to visit locations in assigned markets (1 week in South Florida and 1 week in California)

• Hotel stays may be necessary.

• Other duties as assigned.

Qualifications

Must be able to travel 2 weeks a month

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future

To perform this job efficiently, an individual must perform each key duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the key functions.

EDUCATION and EXPERIENCE

• HS Diploma/GED

• Associates Degree Preferred.

• 0-3 Years of Experience

CERTIFICATES and/or LICENSES

Valid Driver License for Travel

Interpersonal Skills

Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisors.

Financial Knowledge

Ability to calculate simple figures such as percentages.

Reasoning Ability

Ability to understand, resolve problems, and carry out general instructions in standard situations. Requires basic analytical skills.

OTHER SKILLS and/or ABILITIES

Knowledge of customer service principles and practices and be familiar and comfortable making outbound calls and receiving inbound calls from Clients.

Proficiency with MS Office (Outlook, Excel, Word) and other systems

Validated professional verbal and written communication skills

SCOPE OF RESPONSIBILITY

Decisions made with general understanding of procedures and company policies to achieve set results and timelines. Errors in judgment may cause short-term impact to co-workers and supervisors.

NPPW SERVICES, LLC is an equal opportunity employer that values diversity. We have a commitment to providing equal employment opportunities to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. We also provide reasonable accommodation, as needed, throughout the job application process. If you have a disability that inhibits your ability to apply for a position through our online application process, you may contact us via email.