Customer Accounts Specialist

EZ Stor Self Storage, division of Asher Enterprises, offers self-storage solutions at multiple locations throughout Wisconsin. It is our mission to provide affordable, clean, and secure self-storage facilities in the communities we serve.

As we continue to grow, we have a great opportunity for a Customer Accounts Specialist.
This position offers flexibility for part time or full-time employment ranging from 28-40 hours per week. Work hours are scheduled between Monday - Friday from 8 a.m. to 5 p.m. with occasional additional hours. The office is located in Eau Claire.

The Customer Accounts Specialist is responsible for supporting day-to-day operations of overseeing customer accounts. This position will include customer service, administrative tasks, and occasional facility support.

Key areas of responsibility include:

• Providing outstanding customer service and building rapport with customers in-person and over the phone.
• Following company procedures to solve customer storage needs; utilizing active listening and articulating features and benefits to identify appropriate unit for needs; and ensuring a smooth rental/reservation process.
• Pro-actively handle customer complaints and resolve account service issues. De-escalate problems to find appropriate solutions.
• Following up on all leads and reservations; collecting and entering information, executing, and explaining rental agreements, and giving access guidance and assistance to new and existing customers.
• Securely handles payments and processing and ledger issues.
• Updates customer files, ensures paperwork completion, and documentation and follow-up throughout our CMS and other company software.
• Oversees past due customers in accordance with company collection/auction process and following company lock-out procedures.

Qualifications:

• Strong technical skills and ability to work in a technology driven environment to easily learn company specific programming and applications.
• Skilled in providing exceptional customer service.
• Ability to work the assigned hours of the position which may occasionally include non-standard hours, weekends, and/or overtime.
• Strong attention to detail and ability to organize work and establish priorities.
• Excellent written and oral communication and interpersonal skills; highly professional demeanor.
• Ability to multi-task and work in a fast-paced environment to manage several projects with varying timelines simultaneously.
• Ability to work independently and under minimal supervision.
• Ability to work collaboratively with others with whom you have no direct authority over
• Ability to establish and maintain effective working relationships with other employees, supervisors, and customers.

We offer a comprehensive benefits package with full-time employment including:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Paid Time Off (10 days in your first year!)
• Paid Holidays (including your birthday!)
• 401(k) with company match and 2-year vesting!
• Life Insurance (100% company paid)
• Long-Term Disability (100% company paid)
• Short-Term Disability
• Additional Life Insurance
• Accident, Cancer, Critical Illness supplemental plans

This is a great opportunity for someone who is technology-driven, well-organized, enjoys working independently and managing priorities!
 

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