Account Representative

This is an on-site position, no remote work available

We are seeking an Account Representative to join our team! You will resolve client questions and requests. Report results to clients and general build a long lasting relationship to increase client retention.

Responsibilities:

• Provide monthly performance reports to clients using metrics from Google Analytics, Google Search Console, and Google Business.
• Take incoming calls from your accounts, answer questions, and handle requests.
• Act as a point of contact between the client and members of production staff.
• Handle, and ideally reverse, potential client cancellations.
• Training clients on the use of our proprietary digital marketing software.

​Qualifications (required):

• Previous experience in sales, customer service, or other related fields
• Experience with the Google ecosystem, specifically Google Analytics, Google Search Console, and Google Business Profile Manager.
• Ability to build rapport with clients
• Deadline and detail-oriented

Qualifications (desired):

• Experience with Google Ads
• Experience with Social Media, specifically Facebook and Instagram.

This is an on-site position, no remote work available