Service Technician

Ultimate Staffing is looking for Service Technicians for our well-known client!

This is a Direct Hire opportunity paying up to $80,000 annually (DOE)

Responsibilities:

• Create a positive customer experience by completing the service correctly the first time with quality and care to applicable codes, to avoid refunds and recalls.
• Consistently provide accurate transparency pricing.
• Mentor and develop technicians under his/her care to achieve the desired performance metrics
• Perform a thorough and accurate inspection Present repair options to include cost using the options sheet.
• Troubleshoot and dedicate issues
• Complete all required documentation on services and collect, record, and deliver fees to designated office administration.
• Responsible to contact dispatch to disposition recall and warranty jobs to assure they are recorded correctly.
• Facilitate orders for all parts required for appointments and ensure preparedness for the day of service.
• Process warranty parts and paperwork as the job is completed.
• Record all material used or consumed on the job for job costing and replenishing.
• Facilitate rescheduling customer appointments if call is not complete.
• Transport materials and tools to the job site and provide proper accounting of assigned tools.
• Protect customer's home from damage while working and leave customer's home cleaner than when you arrived.
• Coordinate with other departments to ensure appropriate job objectives are met effectively and completely.
• Manage to performance metrics scorecard, and perform other duties as assigned.
• Report any safety issues to supervisor and/or manager.
• Support supervisor and/or manager as a resource who can make decisions on behalf of the company for the technician team.

Requirements:

• Certification or License in HVAC
• High School Diploma, or equivalent
• 3+ years of previous experience
• Excellent customer service
• Ability to reach and interpret technical schematics
• Valid drivers license and clean driving record

Please send your resume to Carolyn Basinger at , or feel free to call 559-500-4628 with questions.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.