Client Associate

At Community Bank System, Inc. (CBSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer wealth management, investment management, insurance and risk management, and benefit plan administration.

Just as our employees are committed to helping our customers manage their finances, we're committed to our employees. After all, they make it happen for our customers every day.

To ensure our people can enjoy long and successful careers here at CBSI, we offer competitive compensation, great benefits, and professional development and advancement opportunities. As an equal-opportunity workplace and affirmative-action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers and communities.

This full-time position provides support to the OGRA team by establishing new client accounts and generating any ancillary forms from account opening to inception of assets. Client Relationship Associate will also prepare reports for client meetings and process incoming deposits. Responsible for completing monthly expense reports and maintaining a running spreadsheet to categorically track the team's expenses. The Client Relationship Associate provides marketing support, which can be in the form of physical mailings, processing sponsorships (obtaining appropriate approvals and adhering to regulatory requirements), and maintaining the supply of marketing materials for the office.

RESPONSIBILITIES:

• Establish new accounts within ClientWorks and gather appropriate paperwork for additional account features, account transfers, and compliance-required disclosures and logs. Mail or docusign forms to clients as required.
• Send the OGRA welcome kit to new clients after assets have been received.
• Follow all steps of account opening from application to inception, making sure the account is in good order and resolving any issues within the appropriate department at LPL.
• Process daily check deposits utilizing ClientWorks and the mobile banking app.
• Process client or advisor initiated requests to transfer funds (Check Requests, ACH, Journals) as requested.
• Produce reports for advisors prior to client meetings.
• Generate monthly expense reports within CentreSuite for submission to the Director of Operations for approval and maintain a categorical spreadsheet to track expenses.
• Process payment and complete appropriate marketing request form for sponsorships, golf tournaments, etc.
• Process any updates in ClientWorks/Redtail CRM due to address, email, or telephone number change. Utilize Redtail to record daily notes on client interactions.
• Utilize FMG Suite for the team's marketing efforts by updating client information in the contact database for birthday and other mailings
• Responsible for ordering office supplies from Staples as well as marketing content from Dupli
• Other various duties assigned by team
• Maintain proficient knowledge of, and demonstrate ongoing compliance with all laws and regulations applicable to this position, ensure ongoing adherence to pertinent policies, procedures and internal controls, and meet all job-specific requirements in a timely fashion

• Prior experience in financial services industry a plus
• Proficient use with Microsoft Office Suite to include Word, Excel and PowerPoint
• Working knowledge of current Social Media platforms and their various uses
• Ability to work independently and with the department as a team
• Monitors and checks work, plans and organizes time and resources effectively
• Strong communication/interpersonal skills

Compensation: Commensurate with experience plus potential for annual merit increase. In addition to your competitive salary, you will be rewarded benefits including: 11 paid holidays, paid vacation, Medical, Vision & Dental insurance, 401K with generous match, Pension, Tuition Reimbursement, Banking discounts and the list goes on!

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be required to stand, walk or sit. Use hands and fingers, handle or feel, reach with hands or arms, and speak and hear. The employee may occasionally be required to lift and or move up to 25 pounds. Specific vision abilities required by this job include close vision, and the ability to focus.

Community Bank System, Inc. is an Affirmative Action, Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation and gender identity), national origin, citizenship status, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state or local law.

Community Bank System, Inc. will make reasonable accommodations for qualified individuals with a disability. If you have a physical or mental impairment and would like to request an accommodation with respect to the application process, please contact the Human Resources Department: