Customer Service Specialist II

LIVING OUR VALUES

All associates are guided by Our Values. Our Values are the unifying foundation of our companies. We strive to ensure that every decision we make and every action we take demonstrates Our Values. We believe that putting Our Values into practice creates lasting benefits for all of our associates, shareholders, and the communities in which we live.

JOB SUMMARY

The Customer Service Specialist II under the leadership of the Team Leader, Customer Service will support the process to increase the profitability of the company's finance and insurance (F&I) products and services provided to automobile dealers.

ESSENTIAL FUNCTIONS

• Provide superior customer service in phone conversations, written correspondences, follow-up activities, and coordination of job responsibilities.
• Process cancellation and transfer requests from dealers, customers and lienholders.
• Underwrite applications for company products.
• Verify customer names, vehicles, and other information to assure accuracy.
• Pursue additional information needed on incomplete applications.
• Review error reports for applications that failed system edits and correct.
• Generate correspondence for rejected applications.
• Process cancellations for NCB dealers and "Out of Business Dealers (OBD)."
• Process GAP rate premium refunds to lienholders.

SUPERVISORY RESPONSIBILITIES

None.

QUALIFICATIONS

High school diploma or general education degree (GED); plus one to two years related experience and/or training; or equivalent combination of

CERTIFICATES, LICENSES, REGISTRATIONS*
Valid driver's license required.

PHYSICAL REQUIREMENTS

The physical requirements described here are representative of those that must be met by an associate to successfully perform the essential functions of the job. While performing the duties of the job, the associate is required on a daily basis to analyze and interpret data, communicate, and remain in a stationary position for a significant amount of the work day; and frequently access, input, and retrieve information from the computer and other office productivity devices.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. The noise level in the office environment is typically quiet, but the associate may be occasionally exposed to loud noise levels.

TRAVEL REQUIRED

Minimal travel required.

The Friedkin Group and its affiliates are equal opportunity employers and maintain drug-free workplaces by conducting pre-employment drug testing.

TOTAL REWARDS

Our Total Rewards package is an integral part of how we recognize our associates' contributions as well as attract, retain and reward the most qualified employees. We are committed to providing a fair and competitive compensation structure that includes base pay and performance based rewards, where applicable. Compensation is based on various factors including, but not limited to, skill set, experience, qualifications and job-related requirements. Our benefits include medical, dental, and vision along with wellness programs, retirement plans, paid leave and much more! To learn more about these programs and many more, take a tour of our Benefits Page at .