Escrow Servicing Supervisor

Mercantile Bank is hiring immediately for an experienced Escrow Servicing Supervisor.

Who We Are

Mercantile Bank was created with a goal to deliver financial solutions that empower people and businesses to achieve their dreams, while bettering the lives of its employees and their communities. We have grown from a humble idea to over 40 locations, 5.25 billion in total assets, and nearly 700 employees. Our values remain at the heart of everything we do - through inclusivity, innovation, and collaboration, we achieve excellence every day and are accountable not only to our customers, but to our employees and the communities in which we serve.

We are proud to invest in our people and our communities, and our employees show their integrity in every interaction. We believe in hiring people based on their character and if necessary, teaching them the skills they need to be successful. We focus on developing employees and seek to promote from within whenever possible.

Our reputation as a great place to work didn't just happen. Our intentional efforts to provide excellent benefits, competitive wages and bonuses, volunteer opportunities, and many options for you to get involved, whether your interest is in learning more about banking, sharpening your leadership skills, or planning a fun activity we have a way for you to get connected with others in the bank and the community. We're proud (but honestly not that surprised) to be one of West Michigan's Best and Brightest Companies to Work For, 16 years and counting.

Escrow Servicing Supervisor: Rewards and Benefits

Some of the medical and wellbeing benefits we provide are:

• Multiple medical, dental, and vision plans to choose from
• Flexible Spending Accounts (FSA)
• Paid Time Off: 3 weeks paid vacation, sick time to care of yourself and your family, 10 paid holidays and a Giving Day to do work that you are passionate about in your community.
• Company Paid Life Insurance of 3 times your annual salary.
• Employee Assistance Program (EAP)
• Adoption and IVF Assistance
• Fitness Equipment Purchase Plan

We also provide many opportunities to invest in your financial wellness and career development by providing:

• 401(k) match at 100% up to the first 5% of your contribution
• Employee Stock Purchase Plan
• 529 College Savings Plans
• Discounted bank services
• Legal protection
• Tuition Reimbursement
• Exceptional training, and development opportunities tailored to your career interests and goals.

Escrow Servicing Supervisor: Responsibilities and Daily Duties

The Escrow Servicing Supervisor is responsible for the supervision and leadership of the Escrow Servicing Team. This position manages the team and processes for all mortgage escrow administration responsibilities, including but not limited to flood, force placed insurance, tax and insurance monitoring/payments, payoff quotes, PMI maintenance and cancellations, as well as loan modifications. The role and team provides service to internal and external customers regarding escrow related issues. This Supervisor is also responsible for the Bank's compliance with all Federal and State regulations, investor, and organizational policies and procedures.

• Supervise and ensure on-going training of the Escrow Servicing Team. Conduct performance reviews, recommend salary adjustments and coach and develop Team members to achieve optimal performance.
• Maintain up-to-date written procedures for the servicing department, ensuring that they are complaint with regulatory and investor guidelines.
• Ensure compliance with Real Estate Settlement Procedures Act (RESPA) requirements as they pertain to Initial and Annual Escrow Statements.
• Manages tracking of private mortgage insurance (PMI) mortgages to ensure compliance with the Homeowners Protection Act of 1998.
• Manages the disbursement of funds from escrow/general ledger accounts and submission of payments related to Real Estate Taxes, Hazard Insurance, Flood Insurance, and Private Mortgage Insurance premiums.
• Review, respond and take corrective actions for all audits and reviews including but not limited to Internal Audit, Compliance, and Regulatory as applicable.
• Perform quality checks and establish quality control protocols.
• Leads efforts to continue process improvement, with a keen eye on risk management, while also helping to identify potential opportunities to leverage automation.
• Keep personnel informed of pertinent policies and procedures affecting the department and/or their jobs; create an atmosphere in which upward and open communication from the employees is encouraged.
• Interact with other departments for a smooth flow of information and collaborations to achieve objectives.
• Research and respond to advanced or escalated customer requests for information or error resolution as needed.

Escrow Servicing Supervisor: Requirements and Qualifications

• Minimum of 5 years' experience in Escrow Servicing.
• Bachelor's degree or equivalent experience and/or a combination of experience and certifications related to the industry
• Working knowledge of investor guidelines for Freddie Mac and/or Fannie Mae, and regulatory requirements established under RESPA.
  Supervisor or Manager experience preferred

We believe embracing human diversity makes us a better bank. We know it makes us better people.

Employees with dissimilar backgrounds, perspectives, opinions, and lifestyles help us understand the motivations and desires of our many different customers. Thus, we will strive to maintain a workforce that reflects the increasing diversity of the communities we serve by ensuring equal employment opportunity for all persons without discrimination on the basis of race, color, religion, sex/gender (including gender identity), national origin, age, height, weight, disability, medical condition, genetic information, sexual orientation, disabled or Vietnam era veteran, other forms of military status, marital status, or other protected characteristics.