IT Operator Network Technician

Job Title: IT Operator(Network Technician)
Location: Pensacola , Florida

Job Overview

Would be hybrid in Pensacola approximately 50% .working nights 1800-0600am on a rotating 12-hour shift.
Weeks start on Sunday Saturday.
One week would be Sun, Wed, Thu
2nd week would be Mon, Tue, Fri, Sat
Provide 24x7 technical support and monitor enterprise systems and networks to ensure continuous availability. Ensure the stability and integrity of network services by troubleshooting, escalating, and resolving incidents and problems when detected. Interface with vendors and ensure appropriate resolution during system outages or periods of reduced performance.
Responsibilities
Identify trends and monitor network performance and availability
Utilize multiple monitoring applications to ensure optimal system performance like Logic Monitor, Moogsoft and SolarWinds
Respond to alerts and alarms, identifies and corrects problems
Create and work on tickets in a service management application and monitor ticket queues
Troubleshoot and escalate incidents and problems
Interface with other ISD areas and/or vendors to resolve enterprise system outages or periods of reduced performance, in accordance with established criteria
Contact global vendors or contractors (telephone carriers, equipment/service providers) and work with them in combined troubleshooting efforts to restore/provide service.
Work with others to update and document technical procedures
Maintain, configure, and perform preventative maintenance to various network equipment switches, routers, firewalls
Perform other related duties as assigned
May be assigned to other tasks based on need

Qualifications knowledge, skills, and abilities
Basic knowledge of enterprise system, network knowledge and terminology
Knowledge of LAN/WAN topologies, protocols, and standards to include but not limited to: T1, T3, Metro Ethernet, Frame Relay, TCP/IP, SDLC, RS232, BGP
Experience in administrative or technical positions that demonstrates the ability to interpret and follow, policies, procedures, and instructions
Experience that demonstrates dependability, productivity, and accuracy
Demonstrated analytical and problem solving skills
Effective verbal and written communication skills
Knowledge of Service Management Tools and the ability to open, resolve, and document incident tickets
Ability to work independently and as part of a team
Ability to work under pressure (urgent problems, deadlines, changing priorities)

Desired
Bachelors degree in Information Technology or the equivalent combination of training, education, and experience
CCNA or CCNP certifications
In-depth experience and technical training in WAN/LAN communications including experience installing, configuring and maintaining Cisco routers and switches
Experience in presenting technical solutions and/or recommendations
Knowledge of electronic principles as they relate to diagnosing and troubleshooting IT system issues
Knowledge of technical inter-relationships between software/hardware and desktop/LAN/Host systems
Advanced skill in diagnosing and troubleshooting issues
Advanced research, analytical, and problem solving skills