Administrative Assistant

Optimae values diversity and we encourage everybody, including those from traditionally overlooked identity groups, to apply.

Optimae Behavioral Health is hiring a full-time Administrative Assistant for the Iowa City office. The Administrative Assistant performs general office support and receptionist duties and other duties as assigned. Provides pleasant and professional office support to the public and other staff. Works as a team with all personnel. This position requires mandatory driving to other offices when needed.

Duties:

• Greets the public in person and on the phone in a polite and professional manner, providing general information, answering questions, and directing people to appropriate staff.
• Performs job in compliance with applicable laws, agency policies and procedures as well as community and professional standards.
• Becomes proficient in scheduling appointments and other assigned tasks using CareVoyant software.
• Maintains privacy in all aspects of the job.
• Responsible for the day to day office phone management. Answers phone, receives messages, and returns messages as appropriate. Makes daily reminder calls to customers. Assures the office phones are forwarded to answering service for after hours, weekends, and holidays for on call staff.
• Collects co-pays, balances at the window; updates client information in CareVoyant.
• Complete bank deposits; collects on A/R balances
• Processes critical incidents within the requested timeframe, submits to Regional Office Manager for review
• Verifies customers’ insurances daily
• Research and resolve denials
• Receives, sort, files and retrieves form, correspondence and documents.
• Processes and distributes confidential and sensitive information.
• Establishes updates and maintains filing system in order to manage files and records.
• Composes, formats, and types routine correspondence, reports, and other documents.
• Operates a variety of office equipment including, but not limited to personal computers, printers, copiers, scanners, fax machines and adding machines.
• Prepares, receives and processes incoming mail, fills copy machine, shreds paper, and delivers faxes.
• Assists with records requests, correspondence and faxes/mailing records.
• Attends meetings and educational programs as required.
• Participates in the agency quality improvement activities.
• Participates and communicates with other departments to assure that tasks are completed.
• Performs additional duties and responsibilities as assigned.

Qualifications:

• A high school degree or equivalent experience is preferred.
• Experience with receptionist duties and personal computer is preferred.

A Note Regarding Experience:

Are you excited about this role, but don’t feel that your past experience fits perfectly with every qualification in the job description? We encourage you to apply anyway. You may just be the right candidate to join the Optimae family!