Systems Trainer-Remote

Putting People First in Pharmacy- Navitus was founded as an alternative to traditional pharmacy benefit manager (PBM) models. We are committed to removing cost from the drug supply chain to make medications more affordable for the people who need them. At Navitus, our team members work in an environment that celebrates diversity, fosters creativity and encourages growth. We welcome new ideas and share a passion for excellent service to our customers and each other.

We are unable to offer remote work to residents of Alaska, Hawaii, Maine, Mississippi, New Hampshire, New Mexico, North Dakota, Rhode Island, South Carolina, South Dakota, West Virginia, and Wyoming.

The Systems Trainer ensures efforts are in alignment with the IT Shared Services team to support customer-focused objectives and the IT Vision, a collaborative partner delivering innovative ideas, solutions, and services to simplify people’s lives. The Systems Trainer is responsible for creating training materials across a multitude of Navitus applications, including the claim adjudication platform. This role also conducts training sessions to enable clients and functional areas to accomplish their daily work using a variety of Navitus applications. The Systems Trainer provides training support via multiple communication channels including phone, video conference and onsite (when Client requested).

Is this you? Find out more below!

How do I make an impact on my team?

• Ensure efforts delight the customer
• Provide superior customer service utilizing a high-touch, customer centric approach focused on collaboration and communication
• Design and create training materials for multiple Navitus applications
• Conduct training classes by presenting job-specific, company-specific, and best practices use of multiple Navitus applications
• Reinforce training concepts and best practices by holding special workshops and train the trainer sessions
• Conduct regular training needs assessment with clients and functional areas by collecting information pertaining to work procedures, workflow, and job-specific functions and tasks
• Proactively research Navitus application changes to determine impact and scope of changes for existing documentation
• Design and implement tools and measures to evaluate impact / success of training
• Document and retain records of all training, reviews, and feedback
• Provide input on documentation templates, design, and the overall documentation process
• Proofread and edit documentation to ensure consistency of language, style, and template standardization

What our team expects from you?

• College degree and/or a minimum of 5+ years of professional experience
• Knowledge of healthcare industry practices, HIPAA, and applicable data privacy practices preferred
• Knowledge of PBM or health care industry preferred
• Ability to organize information, learn complex technologies, and explain concepts and instructions clearly and concisely
• Ability to understand complex business processes and translate them into easily understandable language
• Familiar with Agile Scrum Framework
• Advanced experience with core software applications including Microsoft Word, Excel, PowerPoint, and Visio
• Advanced with virtual meeting applications; Microsoft Teams preferred.
• Participate in, adhere to, and support compliance program objectives
• The ability to consistently interact cooperatively and respectfully with other employees

What can you expect from Navitus?

• Hours/Location: Monday-Friday 8:00am-5:00pm, CST-Remote
• Paid Volunteer Hours
• Educational Assistance Plan and Professional Membership assistance
• Referral Bonus Program – up to $750!
• Top of the industry benefits for Health, Dental, and Vision insurance, Flexible Spending Account, Paid Time Off, Nine paid holidays, 401K, Short-term and Long-term disability, College Savings Plan, Paid Parental Leave, Adoption Assistance Program, and Employee Assistance Program

#LI-Remote