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in Seattle, WA
Guest Experience Expert/Server/Bartender
•2 days ago
Estimated Pay | $20 per hour |
---|---|
Hours | Full-time, Part-time |
Location | Seattle, Washington |
Compare Pay
Estimated Pay We estimate that this job pays $20.47 per hour based on our data.
$15.22
$20.47
$39.27
About this job
Job Description
Job Description
Job Posted by ApplicantPro
Do you want to work for a great company with competitive benefits and pay? The Holiday Inn Seattle Downtown - Lake Union is looking to hire a Guest Experience Expert/Server/Bartender. If you think you'd be a great addition to our team, please apply!
We are hiring for the following shifts:
Dishwasher/Busser Monday - Friday: 4:00 PM - close (usually around 11:30 PM)
Bartender Saturday - Sunday: 4:00 PM - close (usually around 11:30 PM)
Benefits:
- Medical, dental, and vision offered after qualification period
- Employee discounts at IHG Hotels worldwide
- 401k with match offered after qualification period
- Commuter benefits offered
- Referral bonus program - $200/referred employee after 30 days of employment, some restrictions apply
- Seattle Paid Safe Sick Leave
- Vacation time accrued based on hours worked
- Overtime pay for holidays worked - 10 holidays per year
- Free parking
Job Duties:
- Deliver the F&B service culture by putting guests at ease, making genuine connections, and creating moments of delight
- Acknowledge and engage all guests and associates in a positive, helpful manner
- Adhere to opening / closing checklists
- Offer suggestions to meet their dietary needs
- Create and deliver hot coffee or tea options
- Assist guests with beverages any special seating requests
- Answer the telephone within three rings with an upbeat tone
- Present receipts, accept payments, and follow cash handling procedures
- Clean menus and maintain grab-and-go options
- Thank guests for their orders and as they leave, invite them to return
- Relay guest comments and suggestions to the manager on duty
- Handle assigned house bank and all administrative paperwork
- Perform basic cleaning tasks as needed or directed by supervisor
- Be prepared to answer guest questions regarding cooking times, ingredients and how an item is prepared
- Replenish supplies based on business forecasts in a timely, efficient manner and inform supervisor of low inventory items
- Answers questions about Grab 'n Go menu and products
- Accurately rings up and processes payment for Grab 'n Go order
- Places Grab 'n Go order in a bag
- Upsells by offering a beverage or dessert, as applicable
- Instructs guest on where to get additional condiments or utensils
- Assists in maintaining a clean and organized Grab 'n Go station
- Communicates to Runner if additional items are needed for Grab 'n Go Prioritizes needs to ensure positive guest experiences
- Ensures proper signage is accurate, visible and well maintained, depending on business hours
- Opens and closes Grab 'n Go station, as applicable for shift
- Respond appropriately to guest complaints using appropriate service recovery guidelines to ensure total guest satisfaction
- Regularly seek and use guest feedback to ensure that special needs and requests are fulfilled
- Stock the condiment station and ensure all tables have full salt and pepper shakers
- Maintain the cleanliness of all tables, chairs and banquettes
- Deliver food items to correct table and use the guest name during the presentation
- Answer questions about items including ingredients and cooking time
- Restocks Grab 'n Go station as needed, ensuring new product is behind / under older product
- Maintains a clean and organized Grab 'n Go station throughout the shift
- Checks for product use by dates, informs manager, and discards according to procedure
- Complete closing/reconciliation activities
- Tend bar and maintain a presentable bar counter presentation during service.
- Have a strong working knowledge of all alcoholic offerings while adhering to the local alcohol standards of service
- Guide guests through the menu by answering questions about items and offering suggestions to help meet their needs
- Ensure that the bar area is fully equipped with tools and products needed for service
Job Posted by ApplicantPro