CSR-I

JOB SUMMARY: Perform a variety of duties to provide existing clients and potential customers with efficient and accurate services. Abide by the “Deliver on the Promise” commitments.

ESSENTIAL FUNCTIONS:

· Use software applications as required by specific job functions

· Use procedures and forms relating to the activities of the assigned work unit

· Receive deposits; verify cash and endorsements

· Accept checks for cashing or paying; verify endorsements; identify clients and customers; insure validity of transactions

· Manage and balance cash within teller guidelines for position

· Make credit card advances

· Accept loan payments

· Process wire transfers

· Sell cashier checks

· Prepare change orders for commercial clients

· Knowledge of the various kinds of accounts available to clients; cross-sell bank products and services

· Serve clients courteously and expeditiously to insure their satisfaction

· Become knowledgeable of bank compliance issues

· Teamwork: o Support co-workers whenever help is needed to provide the highest level of client service

o Assist in completing department duties in a timely and efficient manner

· Other duties as assigned to meet client and operational needs

RELATIONSHIPS:

1. Responsible to the Branch Manager for the fulfillment of functions and responsibilities.

2. Will have extensive contact with clients and the public, conducting relationships in a manner that will enhance the overall marketing effort of the bank.

WORK CONTEXT: Ability to concentrate and focus on essential functions in appropriate priority order is required. Requires interaction with clients and co-workers in sometimes difficult circumstances requiring patience. Requires being punctual, dependable, detail oriented and responsible for work outcomes and results. Requires standing for extended periods, some sitting and traveling to other departments and locations, as needed. Requires counting money accurately. Requires contact with others by telephone conversations, use of electronic mail, and face-to-face discussions. Requires completion of assigned on-line training courses with a passing percentage. Professional environment requiring appropriate professional demeanor and attire. Work is performed indoors in environmentally controlled conditions.

JOB SPECIFICATIONS: Applicant must qualify under the following specifications:

Education: High school graduate or equivalent

Experience: One year experience as a Teller or equivalent cash handling experience

Demonstrated Skills:

· Knowledge of Business English

· Ability to communicate orally in an effective manner

· Competency with extensive face-to-face contact with clients

· Competency in providing exemplary client service in a professional manner

· Ability to interpret bank policies and procedures to clients

· Ability to tolerate stress

· Ability to deal with clients under circumstances requiring tact and diplomacy

· Ability to handle large amounts of cash and make change

· Competency in basic mathematical skills such as calculating interest and percentages

· Ability to operate on-line teller terminal

· Ability to operate ten-key calculator or adding machine

· Ability to type up to 30 words per minute

· Ability to use photocopying and other office equipment

· Ability to work with others

· Ability to stand for extended periods of time

· Ability to lift bags of coin up to 30 lbs.