Product Support- Sales & Marketing

Job Duties and Accountabilities

Principal Function of the Position:

Responsible for providing product and program support for inside sales personnel, Territory Managers, branch operations, dealer networks and other related sales entities. This individual will also be required to provide technical documentation, analysis and assistance for internal support functions such as marketing, advertising, design engineering, quality assurance, tooling, prototyping and manufacturing. This position requires traveling 15-20 weeks per year performing product training programs for outside sales, branch operations and dealer networks, and assisting in the preparation, setup, manning and dismantling of product trade show materials throughout the United States and Canada.

Primary Product Support & Training Responsibilities:

1. Provide technical support for product questions generated by customers, dealers and outside sales.
2. Provide telephone support for product service and technical issues facing territory managers.
3. Provide recommendations for product enhancements to various product lines.
4. Provide Trade Show support for all Unverferth product lines including:

• Preparation of equipment displays and demonstrations.
• Prepare trade show product information and technical documentation.
• Prepare and coordinate work schedules for trade show.
• Assist with dismantling and cleanup of show area.

1. Process “Warranty Claims” and with the direct input and assistance of territory managers.
2. Perform external product service calls with territory managers as required.
3. Review and update knowledge of existing and new product offerings for that area.
4. Involvement with development and preparation of technical bulletins and product manuals.
5. Involvement in and support of all product improvement programs and product information to external customers, inside sales and Territory Managers.
6. Perform various product training schools / programs for all Unverferth product lines:

• Internal sales and support personnel.
• Territory Managers and Branch operation personnel.
• External customers and dealer network locations.

1. Perform periodic product and market analysis and assessments in support of marketing personnel.
2. Perform periodic assessments of new product market penetration and usage.
3. Perform periodic assessment and analysis of product availability, both internal and external.
4. Provide special project support as required by members of senior management.

Educational Requirements

Bachelor’s degree in Ag-Engineering, Ag-Systems Technology, Agri-Business or other related discipline. Candidates with an Associates’ degree and 2-3 years of applicable work experience can supplement their skills and experience in lieu of the bachelor’s degree.

Prerequisite Skills and Work Experience

• Three to Five (3-5) years technical / product support in a related business market and/or business.
• Prior familiarity and/or hands-on experience with agricultural equipment and farming operations is strongly preferred.
• Prior experience and/or familiarity in internal / external product support function.
• Prior experience and/or familiarity in dealing with external customers, dealers and/or vendors.
• Prior experience and/or familiarity with performing face-to-face training programs / presentations.
• Possess proficient written, verbal and telephone communications skills.
• Possess proficient computer skills and familiarity with Microsoft Word, Excel & Power Point.