TELLER II

Description/Job Summary

Provides quality service and develops long term customer relationships. Receives and pays money to bank customers and maintains accurate record keeping of deposits and withdrawals; negotiable instruments, and other bank transactions. Help customers over the phone as necessary. Listens and watches for cues from customers for needs of additional products and makes referrals to appropriate personnel.

Responsibilities/Duties

1. Greets customers and handles paper and cash transactions including but not limited to deposits, withdrawals, cashing checks, accepting loans payments, and sale of negotiable instruments.
2. Assists in granting customers access to safe deposit boxes when necessary.
3. Listens to customer needs to make appropriate customer referrals to other bank staff to promote products and services.
4. Balances teller drawer at the end of each shift and other wrap up work that may be necessary.
5. Receives, researches, and resolves customer inquiries regarding checking and savings accounts.
6. Assists in proofing transactions using back-counter capture.
7. Records teller totals daily.
8. Completes forms such as CTRs, SIRs, and any other BSA reporting as necessary.
9. May do account and card maintenance such as change address, order or hot card cards.
10. Assists in answering the phone when not assisting another customer.
11. Performs other related duties as assigned by management.
12. Ability to maintain regular and reliable attendance, and the ability to work flexible hours, including weekends (if branch is open on weekends.)

Preferred Skills

• Skill in communicating with clients and co-workers in courteous and professional manner.
• Skill in operating computer terminals and printers, back counter capture machine, coin machine and copier.
• Ability to maintain a high level of confidentiality.
• Assist with training of new employee as needed.
• Ability to demonstrate accuracy and efficiency in a high-paced environment.
• Ability to function as a team player.

Preferred Experience

• A minimum of 6 months teller experience is required.
• Full knowledge of personal and business banking products offered, taking a personal initiative to stay updated on any changes. Basic knowledge of all banking regulations, procedures, and of all bank policies applicable to the job function.
• Knowledge of general banking principles and banking regulations and a willingness to participate in educational opportunities.
• Knowledge of basic math functions such as addition, subtraction, multiplication and division.

Preferred Education

High school graduate or equivalent.

Details

We offer fair and competitive compensation as well as bonus based on an employee's years of service and possible discretionary merit bonuses. Employees also have the opportunity to participate in the Bank incentive programs based on charter/branch guidelines. Other benefits include:

• 8 paid holidays
• 17 PTO days each year for the first five years of employment. Employees must also complete the 90-day introductory period prior to accruing PTO.
• New employees will receive 12 hours of paid sick time upon their hire date
• After five years, 22 PTO days each year
• Health, dental, prescription drug card, vision, and voluntary life insurance plans
• Health Savings Account with employer contributions
• Flexible medical and dependent care spending plans
• Parental Leave after one year of full time employment
• 401K plan after 3 months and start of next quarter with employer contributions and profit sharing
• Free checking account and basic printed checks
• Free safe deposit box
• $15,000 group term life insurance
• Long term disability insurance
• Employee Assistance Program
• Educational Assistance