AVP - Center Manager I

Summary: Administers and oversees all aspects of the daily operation of the banking center with respect to customer transactions. Coordinates efforts with Bank Lending. Represents the Bank to the community by ensuring positive customer interactions and relations. Calls on and corresponds with local businesses to generate additional banking opportunities.

Primary Accountabilities:

● Maintain and continue to enhance knowledge of all Banking center policies and procedures especially with respect to approving checks, overrides and fee waivers.

● Needs to actively listen, build trust, and adapt communication styles and tactics to fit both customers and employees.

● Establishes and helps to attain internal performance objectives for banking center; business volume, deposits, and quality of audit reports.

● Works with Marketing to develop and promote various business products or services.

● Accurately process paperwork and maintenance for new and existing customers.

● Provides and maintains a professional business-like atmosphere within the banking center.

● Effectively manages center staff to instill the Bank’s philosophy in order to achieve business objectives.

● Reviews staff for performance evaluations and recommends salary adjustments. Counsels employees when needed. Coordinates staff training when needed.

● Handles customer problems and complaints, counsel customers with special needs or requests.

● Represents the bank in public relation activities and community affairs.

● Responsible for maintaining office building, grounds, equipment and fixtures.

● Manages appropriate allocation of center operating funds.

● Test banking center security equipment and investigates security issues when needed.

● May be required to perform other duties as assigned

Education/Experience:

● Prefer Associates or Bachelor’s degree or equivalent with 2+ years of supervisory experience

● 4+ years of proven Banking sales and customer service experience required

● Trained in effective sales techniques and possesses excellent sales skills.

● Excellent customer service and communication skills

Physical Demands/Work Environment: Individuals must be able to move about, stand and have manual dexterity. The work environment is generally well-lighted HVAC-controlled office. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

It is the responsibility of every Bank employee to maintain an effective BSA/AML/OFAC internal control structure, including suspicious activity monitoring and reporting. Every employee that comes in contact with a reportable transaction and/or suspicious activity should obtain the proper documentation and file the appropriate report in a timely manner. Nothing in this description restricts the Bank’s rights to assign or reassign duties and responsibilities to this job at any time.

The First National Bank of Waterloo does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Direct Reports: 2 - 3 direct employees