STARBUCKS BARISTA

Westin Hotel- Memphis Beale Street

Job Title: Starbucks Barista

Job Summary and Mission
This is a Starbucks Barista position with a franchisee - Wellengood Partners Group, which is also a franchisee of The Westin hotel brand. This position is not a Starbucks corporate company role. This position is hired through a franchisee of the Starbucks corporate company.This job contributes to Starbucks success by assisting the store manager and leadership team in executing store operations during scheduled shifts. This job deploys partners and delegates tasks so that partners can create and maintain the Starbucks Experience for our customers. The incumbent is responsible for modeling and acting in accordance with Starbucks guiding principles.

Summary of Key Responsibilities
Responsibilities and essential job functions include but are not limited to the following:
• Acts with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks. Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
• Anticipates customer and store needs by constantly evaluating environment and customers for cues. Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift.
• Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed. Provides feedback to store manager on partner performance during shift.
• Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.
• Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance.
• Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovers and responds to customer needs.
• Develops positive relationships with shift team by understanding and addressing individual motivation, needs and concerns.
• Executes store operations during scheduled shifts. Organizes opening and closing duties as assigned.
• Follows Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
• Follows all cash management and cash register policies and ensures proper cash management practices are followed by shift team.
• Follows up with baristas during the shift to ensure the delivery of legendary customer service for all customers.
• Maintains regular and consistent attendance and punctuality.
• Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products.
• Recognizes and reinforces individual and team accomplishments by using existing organizational tools and by collaborating with store manager to find new, creative, and effective methods of recognition.
• Utilizes operational tools to achieve operational excellence during the shift.

Qualifications
Summary of Experience
• Customer service experience in a retail or restaurant environment (1 year)

• Must be able to work early mornings, evenings, weekends , and holidays
  Required Knowledge, Skills and Abilities
  • Ability to direct the work of others
  • Ability to learn quickly
  • Effective oral communication skills
  • Knowledge of the retail environment
  • Strong interpersonal skills
  • Ability to work as part of a team
  • Ability to build relationships
• ability to comply with all safety guidelines and procedures

Physical Requirements
• Bending/Twisting: Continual, intermittent flexing or rotation of the wrist(s) and spine. Frequent (26%-74% of time)
• Carrying: Moving an object, usually by holding it in hands or arms, or on shoulders. Occasional (up to 25% of time) - up to 40 lbs
• Climbing: Ascending or descending ladders, stairs, ramps, poles, and the like, using feet and legs, and hands and arms. Occasional (up to 25% of time) - Ladder in storage room
• Computer: Usage or other special equipment operated. Constant (75% or more of time) - Bar equipment/POS Register
• Crawling: Moving about on hands and knees, or hands and feet. Occasional (up to 25% of time)
• Handling: Seizing, holding, grasping, turning, or otherwise performing precision work with hand or hands. Constant (75% or more of time) - Around bar area
• Hearing: Receiving detailed information through oral communication. Constant (75% or more of time)
• Kneeling: Bending legs at knees to come to rest on knee(s). Occasional (up to 25% of time)
• Lifting: Raising or lowering an object from one level to another using hands, arms and shoulders, back and legs. Occasional (up to 25% of time) - up to 40 lbs
• Pushing/Pulling: Exerting force upon an object so that the object moves away from or toward the force. Occasional (up to 25% of time) - up to 40 lbs
• Reaching: Extending hand(s) and arm(s) in any direction. Constant (75% or more of time) - Around bar area
• Sitting: Remaining in the normal seated position. Occasional (up to 25% of time)
• Standing/Walking: Remaining on one's feet in an upright position at a workstation or moving about a work area. Constant (75% or more of time) - Up to 90% of the time
• Stooping: Bending body downward and forward by bending spine at the wais Occasional (up to 25% of time)
• Talking: Expressing or exchanging ideas by means of the spoken word. Constant (75% or more of time)
• Tasting/Smelling: Distinguishing, with a degree of accuracy, differences or similarities in intensity or quality of flavors and/or odors. Occasional (up to 25% of time)
• Vision: Clarity of vision at near and/or far distances. Constant (75% or more of time)

Schedules:

• Sunday through Saturday shifts available 5:30am-8:00pm
• Must be able to work on Saturdays or Sundays
• some shifts include working Holidays
• This is full time role ( work a minimum 30 hours per week)

Pay Frequency and Benefits:

• Biweekly Pay
• Hire Rate of pay is $12.00 per hour
• Vacation Time
• Sick Time
• Holiday Pay
• 401K
• Medical/Dental/Vision/Life Insurance eligible after company waiting period (Full time Employment Status Required)
• Employee Hotel Discount
• Complimentary Employee Lunch
• Complimentary Employee Parking
• Flexible Scheduling
• Employee Assistance Program

Location:

• 1 work location
• No Remote Work

The Westin Memphis Beale Street provide equal employment opportunities and is a Drug Free Work environment.