Patient Care Coordinator

Patient Care Coordinator

At Beltone, we believe the best way to offer our patients premium service is to value our employees and create a positive work environment. We are proud of a culture that emphasizes collaboration and empowerment. The Patient Care Coordinator will be the face of the practice and will create an extraordinary patient experience.

Responsibilities
• Perform general office and administrative duties.
• Assisting the HCP with the patient process, and the liaison between our patients and the Hearing Care Professional (HCP).
• Successfully utilize the scheduling system to maximize test opportunities for the office.
• Actively call current, past and potential patients through identified sources. Track and report appointment results.
• Develop and assist the HCP in local marketing and sales activities, including sourcing new avenues for building community relationships and referrals.
• Responsible for professional answering incoming phone calls and messages, as well as follow-up activities with patients.
• Process and document clinic forms accurately to ensure HIPAA and State law compliance (i.e., patient records, financial forms, and insurance contracts).
• Verify patient eligibility. Process Managed Care sales using directed processes.
• Process payment received, reconcile cash balance and inventory. Process financing for payment.
• Maintain a clean and welcoming office and work environment.

Qualifications
• High School diploma or equivalent is required.
• 2 years’ office experience is preferred.
• 2 years’ sales and customer service experience preferred.
• Must be proficient in MS Office.
• Willing to work flexible hours/days.

Competencies
• Customer Service focused.
• Team Player with an enthusiastic and positive attitude.
• Must be self-motivated, well organized.
• Decision-making and judgement.

Innovative hearing technology plus superior patient care are what make us a great place to grow professionally. Come be a leader and join the Beltone team!

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant.