Solution Director

Position Description

Title:  Solution Director                                                                                                                   

Manager: Peter Nauenberg

Department/Function: Solutions Development        

EEOC: (2) Professionals            FLSA Status: Exempt

General Function: 

The Solution Director is an expert in IT Services that partners with sales to grow business by crafting solutions that align with each opportunity’s win strategy.

Reporting directly to the Vice President of Solutions, the Solution Director will be passionate and enthusiastic about solving client problems and will drive and effectively execute the Company's go-to-market strategies and programs as necessary and appropriate. This professional will provide marketing support, sales enablement, and quality solutions for new and existing client development and growth.

Essential Duties & Responsibilities:

The main areas of responsibility are:

·       Assessing new opportunities

·       Assembling solutions that meet technical and financial requirements

·       Overseeing and contributing to solution-related written proposals content

·       Costing and pricing services

·       Collaboration and coordination with Service Delivery, HR, and Finance stakeholders

·       Creating, overseeing, and delivering client presentations

·       Writing and negotiating Statements of Work

·       Meeting with prospects and clients to confirm understanding technical and financial requirements

Knowledge, Skills and Abilities required:

The ideal candidate will have:

·       Bachelor’s degree or equivalent experience, Masters degree in related field a plus

·       A strong background in IT services, including a deep understanding of ITIL, industry best practices domestically and globally, typical operational metrics, SLAs and SLA methodologies.

·       History of successful IT managerial roles and/or solutioning roles

·       Experience managing or contributing to large scale strategic services pursuits

·       Experience writing and negotiating contracts

·       Excellent writing, presentation and communication skills

·       Excellent quantitative and financial skills

·       High proficiency using Word, Excel, PowerPoint, and Visio

·       Broad and deep understanding of business and service management technologies

Physical and Mental Demands

The physical and mental demands described here are representative of those that must be met by employees to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

While performing the duties of this class, employees are regularly required to sit; talk or hear, in person and by multi-media; use hands to finger, handle, feel or operate standard office equipment; and reach with hands and arms. Employees are frequently required to walk, stand and move about to accomplish tasks, particularly for long distances or moving from one work site to another.  Must have ability to ascend and descend stairs. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Mental Demands

While performing the duties of this class, employees are regularly required to effectively use written and oral communication skills; read and interpret data, information and documents; analyze and solve problems; use math and mathematical reasoning; learn and apply new skills and information; perform highly detailed work on multiple, concurrent tasks; and interact with Pomeroy employees, Clients and Vendors.  Specific incumbent must maintain composure in a fast paced, high-quality environment where personal and team accountabilities are the defining factors.

General Office Environment

Work is generally performed from a home office environment, with standard office equipment available. Must be willing to travel up to 30% and adjust schedule occasionally to accommodate international co-workers, clients, and partners.