Client Services Representative

Arizona-based Universal Background Screening is a leading nationwide provider of background screening and drug testing services to business clients. We are ranked as one of the top companies in our field, and our Client Services group strives to provide service excellence to our clients. To support our continued growth, we are seeking a Client Services Representative to join our growing team.

Summary: The primary objective of the Client Services Department is to provide prompt, accurate and timely service to our clients. As most clients submit and retrieve their background checks via our online application system, this position involves frequent explanation of how to use our web-based system to non-technical users. While not a technical support position, experience and/or skills involving web site usage, troubleshooting, etc. is an asset.

Essential Duties and Responsibilities

• Handle a significant number of inbound and outbound transactions, providing phone and email-based support.
• Document customer transactions according to company procedures in a web-based CRM application.
• Perform new account setup and existing account maintenance functions.
• Anticipate customer needs and deliver solutions for proactive customer service.
• Perform daily outbound calls to assigned clients regarding order status and updates.
• Perform other duties as assigned.

Required Skills

• High School Diploma or Equivalent required.
• Some college or technical college preferred.
• Experience in a professional customer service setting, business-to-business preferred.
• Demonstrated ability to solve problems within the bounds of department policies and procedures.
• Demonstrated ability to gather and assess information in a fast-paced environment.
• Microsoft Outlook and Internet/Web Skills
• Listening and rapid comprehension skills; strong written and verbal communication abilities.
• Ability to remain calm and professional while dealing with difficult client situations.
• Ability to work both independently and as a team member in a collaborative environment.
• Knowledge of background checks, pre-employment screening and/or human resources would be an asset to this position.

We offer great benefits including medical, dental, vision, matching 401k, generous employee referral bonuses, vacation and sick time, and paid company holidays.

Must be available for an in-person interview. Fluent English, both written and verbal, is required.

Selected candidates will be required to pass a comprehensive background check and drug screening.

Universal Background Screening is committed to creating a diverse work environment and we are proud to be an Equal Opportunity Employer.

Universal Background Screening is unable to sponsor or take over sponsorship of employment Visa.

#ZR