PC Refresh-Support Tech

PC Refresh-Support Tech Location: Topeka, KS (onsite) Contract: 12 months+ Pay rate: $26/hr Job Description: • The PC Refresh technician will provide delivery, installation, configuration, testing, and production support of new endpoint devices to the customer’s user base in a predominantly Windows based environment. • This may include company hardware and software, that of which is company scripted. • Technician will be centralized at customers main location and be required to travel as needed to other customer locations around KS and MO. • (Customer vehicles provided) If applicable or appropriate, assists in business unit’s compliance with applicable laws, regulations, regulatory requirements. Duties and Responsibilities: • Unboxing of devices and materials as necessary. • Performing required pre-deployment device testing. • Confirming all required components of devices are packaged together. • Recording device serial numbers for entry into CMDB for workstation inventory • Communicating with the end user through email, instant messages, or by phone as necessary. • Communication may include awareness to the customer that they are getting a new endpoint, software confirmation, delivery schedule times, and other information as deemed appropriate. • Delivering and deploying endpoint devices to end users’ desk. • Ensure workstations have the appropriate software installed. • Attain sign-off from end user that device has been deployed properly and functioning as expected. • Remove and inventory existing endpoint • Update end user service ticket (ServiceNow) regularly throughout deployment process • Attend regular status meetings and team calls • Willingly and actively execute directives from team lead • Ensure documentation repository is appropriately maintained, standards and SLA’s are met. • Adheres to all Customer and S3 internal documentation, processes, time tracking, etc. • Follow ITIL and Agile practices where applicable. Qualifications: • Demonstrated proficiency and expertise with computers in a networked environment and with Microsoft applications (Outlook, Word, Excel, Access, PowerPoint and SharePoint) or similar software. • 2+ years of experience required with working knowledge and familiarity for supporting multiple operating systems - Windows, Mac OS, IOS, and Android devices. • 2+ years of experience required with hardware and productivity software trouble shooting skills for Desktop, Laptop, Tablet and Mobile devices. • 2+ years working in a high-volume hardware/software troubleshooting and deployment environment. • Knowledge or experience with ServiceNow Ticketing System • Knowledge and understanding of industry trends and new technologies and ability to apply this to day-to-day work activities • Possess critical thinking, analytical ability, and problem-solving skills. Able to think and react positively and professionally even in stressful situations. • Excellent oral and written communication skills. • Excellent Customer relationship skills with a track record of exceeding customer expectations.