Help Desk Technician

Shift: 1st shift, Monday - Friday

Contract: 3-4 Months (Possible extension pending performance)

Description: We are looking for 9 help desk team members to join our current team to assist with a 3 – 4 month project starting July 6th. During the summer months, this team handles approximately 300-700 of tickets per day with a resolution rate of 60%. All other tickets are escalated to various IT support teams. This person will be responsible for initial troubleshooting of an issue and must be able to thoroughly document their work in the ticketing system. This person will see a wide variety of issues each day and should know basics like basic networking, troubleshooting a laser printer, troubleshooting browser issues, performing password resets etc. The consultants will participate in a 2-week classroom style training class lead by two team leads to learn the ins and outs of the company’s technology and how to troubleshoot common requests. 

Skills: Troubleshoot, windows 10, Customer service, Troubleshooting, Phone support, Technical support, Help desk support, Help desk, Windows, Service Desk, IT support

Additional Skills & Qualifications:

This person should have strong customer service skills and work well in a team environment. They must be professional and have strong written skills for the documentation and also end user communication they will have via email. This person must also type at least 30 wpm.

Experience Level: Entry Level - 0-1 years of IT experience or similar education/knowledge