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in Normal, IL
AYS Operator
Estimated Pay | $18 per hour |
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Hours | Full-time |
Location | Normal, Illinois |
Compare Pay
Estimated Pay$13.63
$18.29
$24.28
About this job
Hotel:
Normal MarriottAYS OperatorFull timeAtrium SPIRIT – where teamwork, passion and appreciation ignite service excellencePrimary Purpose:
The primary purpose of the PBX Operator is to provide superior guest service by fielding all guest inquiries by phone as well as all incoming phone calls with the goal of addressing and resolving any inquiries in an efficient and timely manner.
Work Performed:
The AYS operator will be tasked with the following duties, responsibilities, and assignments:
- Promptly answer telephone calls, greet callers with a positive and clear voice. Listen to ascertain the correct extension and direct calls to appropriate line.
- Transcribe complete messages and repeat information to verify accuracy. Input and retrieve messages from the computer as requested. Read and verbally recite exact messages for guests.
- Receive wakeup call information, input cautiously into the automated wake-up system and verbally confirm time to guest.
- Act as dispatcher for security, guest services and property operations associates. Provide timely information via paging system and two way radios to associates in response to emergencies and guest requests such as plumbing problems, airport shuttle service, etc.
- Answer basic inquiries, time, extension numbers, outlet hours, etc.
- Immediately answer the emergency line, listen to details to identify nature of problem and respond appropriately in accordance with established procedures. Initiate emergency response as necessary and legibly document pertinent details.
Any and all other work as required to complete the primary purpose of the position.
Qualifications:
Preferred Experience: Previous guest service or reception experience
Preferred Education: High School Diploma or Equivalent
Other Requirements: Weekend and Holiday hours included
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When you’re an Atrium Associate, you’re a part of a crucial workforce providing the ultimate ‘Home Away From Home’ for our guests. We know that it takes a lot of time and effort to provide these exceptional experiences, so we reward your efforts with a competitive compensation plan and other benefits and perks that allow you to offer your best to our guests. These benefits include:
- Daily Pay
- Significant Travel Discounts on Marriott and/or Hilton properties
- 401k Plans
- Medical Insurance
- Other property specific benefits
Plus, we make sure you can grow your career the way you want to through Internship programs, training and development and over 80 hotels that offer incredible opportunities for career driven associates.
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