Front Desk Agent- 2nd Shift

Position: Front Desk Agent- 2nd Shift

Job Purpose: Welcome and serve guests by providing an excellent guest experience.

Job Summary: Welcomes and registers guests, directs guests to room, relays messages, answers questions about services, maintains and updates records, obtains payments, makes reservations, secures valuables.

Duties

• Welcomes guest by greeting, answering questions, responding to requests.
• Registers guest by obtaining or confirming room requirements, verifying pre-registration, assigning room, obtaining information and signatures, issuing guest room keys.
• Authorize credit cards or obtain cash for the duration of the stay.
• Directs guest to room by showing location on resort map.
• Conveys information to guest by receiving and transmitting messages, mail, facsimiles, packages, etc.
• Provides concierge duties to guest by answering inquiries regarding resort and other services guest may require, such as entertainment, shopping, business, and travel.
• Maintains records by entering room and guest account data.
• Collects revenue by entering services and charges, computing bill, secure payment.
• Makes resort and other reservations by entering or telephoning requirements, checking availability, confirming requirements.
• Secures guest’s valuables by processing lost and found to the housekeeping department.
• Contributes to team effort by accomplishing related results as needed including extra duty requests from manager.

Qualifications

• Uses customer-oriented telephone etiquette to get information. Greets callers, establishes rapport, and projects professional tone.
• High School Diploma or equivalent experience.
• 2nd shift availability (3pm-11pm)

Physical Requirements

• Lift up to 10 lbs.
• Sit and/or stand long periods.