Hostess Mayfair Grill

Job Title:

Host\Hostess

Responsible to:

General Manager; Assistant GM/F&B Managers/Supervisors

Place of Work:

Mayfair Grill 

Main Duties: Assists Food & Beverage front of house staff by greeting and seating all guests. Also assists with all service needs of restaurant servers and bartenders to maximize guest experience.

Essential Functions:   

• Greet, direct, seat, and tend to food and beverage guests, including watering, passing out menus, replenishing coffee, replacing silverware, and other service needs based on Mayfair Grill service standards.
• Impart to the customer warmth and graciousness, much as you would give a guest in your own home.
• Manage all reservations through the booking system. Efficiently manage seating times and rotations to maximize table turns and prove service staff with fair, consistent work flow.
• Understand all menu offerings, times offered, and hours of operation.
  
• Answer the telephone and respond to guest inquiries.
  
• Represent a positive working liaison with all other members of the kitchen and front of house staff.
• Communicate with the staff regarding special requests/needs of a guest.
  
• Assist team members as needed to promote a positive teamwork environment.
  
• Bus and clean tables, use trays to run dirty items to kitchen, reset tables as needed.
  
• Flexibility to work days, nights, weekends, and holidays or special events.
• Address each and every guest using the S.E.A.C. method, with a smile, eye contact, acknowledge their presence in a timely manner with appropriate greeting, and kindly close. .
  

Specific Essential Functions:

• Ability to remain standing for 8 hours (or 100% of shift).
• Ability to walk for up to 100% of shift.
• Ability to frequently (or occasionally) move and lift up to 50 lbs.
• Ability to walk the property and grounds or on occasion.
• Ability to move up and down stairs regularly throughout the entire shift.
• Ability to bend frequently and repetitively during a shift.
• Ability to carry service trays on shoulder up to 50 lbs.
• Ability to move quickly based on guest needs.    
• Ability to frequently communicate and exchange accurate information effectively.
• Ability to read, write, understand and speak English.

Technology and Equipment:

• Familiar with Resy or similar reservations system
  
• Time Keeping System
• Multi-line Phone System