MEDICAL RECEPTIONIST

Role and Responsibilities(Duties include, but are not limited to the following)

• The Front Office Coordinator performs duties for administrative and management staff, as needed.
• Responsible for answering the phones, screen calls, relay messages promptly to staff, collect deductibles and co-pays as required by insurance.
• Responsible for patient demographics, data entry, insurance verification and demographics collection, as well as, relaying messages and other important information to staff and physicians onsite.
• This role will be responsible for greeting and registering patients in a prompt, professional, and compassionate manner.
• This individual will be key in checking in patients.
• This individual will be required to assist patients to ensure their maximum comfort (including refreshments, nourishment, etc.).
• This individual will handle patient questions during visits and via phone, new patient registration, light scheduling, providing advice and resolving problems in consultation with physician.
• Oversee the waiting area whilst coordinating patient movement and reporting problems or irregularities. Attend meetings as required.
• Required to travel to other locations when needed.

Qualifications and Education Requirements

• High School Diploma
• Background in Hospitality, a plus.

Preferred Skills & Experience Minimum 1 year of medical office experience; oncology physician environment a plus.

• Excellent communication skills with the ability to effectively communicate with all levels of staff and patients in-person, over the phone, or via email. Knowledge of grammar, spelling, and punctuation to type from draft copy, review and edit reports, and correspondence. Typing ability of 80 wpm preferred.
• General understanding of healthcare billing and coding related to coinsurance, copay and collectibles.
• Medical insurance background preferred.
• Knowledge of organization policies, procedures, systems; HIPAA Compliance.
• Knowledge of health care administration practices.
• Advanced computer skills. Knowledge of computer systems and pharmacy applications (Mckesson, Asembia, Cardinal, OncoEMR, Word, Excel, PowerPoint, Publisher, etc.)
• Ability to work professionally and effectively with staff, patients, public, external agencies.
• Ability to exercise proactivity with initiative, problem solving, decision-making.