Administrative Assistant

General Description:

The Administrative Assistant performs a wide range of administrative and office support activities for the Housing Specialist to facilitate the efficient operation of the Housing Choice Voucher Program and office.

Duties and Responsibilities:

1. Answers, screens, transfers, and documents incoming phone calls for the HCVP.
2. Receives and directs visitors and clients to the appropriate office.
3. Provides help with general clerical duties including coping, faxing, mailing, and filing.
4. Processes requests for information and incoming correspondence.
5. Prepares written correspondence as requested.
6. Maintains office supply inventories.
7. Coordinates maintenance of office equipment, as required.
8. Interviews program applicants and participants.
9. Enters data into specialized web-based software application.
10. Performs property inspections.
11. Meets continuing education and training objectives.
12. Complies with confidentiality policies and procedures.
13. Meets program deadlines.
14. Professionally represents NRCA in the community.
15. Personally reports to Department of Social Services all suspected child, aged or incapacitated adult abuse and neglect as required by law and documents accordingly. The Commonwealth of Virginia mandates the reporting of suspected child abuse and neglect within 24 hours to the local DSS. Informs supervisor of all reports to Department of Social Services.
16. Performs all other duties that advance the philosophy and goals of the program and NRCA as deemed necessary by the supervisor.

Knowledge, Skills, and Abilities:

Must:

• Have the ability to fluently use or learn to use Microsoft Office and online databases.
• Possess knowledge of office equipment operation.
• Have knowledge of clerical and administrative procedures and systems.
• Be knowledgeable about the principles and practices of basic office management.
• Have the ability to multitask.
• Have excellent oral and written communication skills.
• Provide excellent customer service.
• Be able to plan, organize, and prioritize.
• Have the ability to problem solve.
• Be able to gather and monitor information.
• Provide attention to detail to ensure accuracy.
• Be flexible, adaptable, and work as part of a team.
• Provide transportation to inspections and other functions/meetings.
• Must maintain regular attendance and satisfactorily perform job duties and responsibilities. Notifies supervisor by 7:30 am if unable to report to work.

Before employment, the applicant must sign authorizations for NRCA to perform DMV and Criminal Record Checks. These will be used to demonstrate that a satisfactory driving record and no pending or found charges or convictions related to abuse, neglect, or exploitation of children or adults are present. This information can also be used to determine if any other felonies or misdemeanor charges, which would conflict with the mission and philosophy of the agency are present.

Driving is an essential function. Must possess a valid driver's license and safe driving record. Must be able to drive up to 4 hours per day but may be required to drive more than 4 hours in a given day. Some night/overnight driving may be required for a night or out of town training or meeting.

If an agency vehicle is unavailable, must have a vehicle with valid inspection and insurance meeting minimum state requirements available for travel within the New River Valley, and in pre-approved cases outside the New River Valley. Mileage reimbursed by NRCA.

Education and Experience Requirements:

High school diploma – associate degree preferred.

Classification:

Hourly, non-exempt position. This position may be full-time or part-time as determined by management.

NRCA conducts pre-employment criminal backgrounds and driving record checks. Possession of a valid driver's license and a good driving record is required. Pre-employment drug testing is also required.

Application Deadline: February 29, 2024, at 5:00 PM or until the position is filled. USDA is an equal opportunity provider, employer, and lender. EEO/AA