Front Desk / Office Assistant

We are currently seeking a Front Desk Associate to join our team at the optical department.

Position Details:

• Job Type: Full Time
• Openings: 1
• Workdays and Hours: Monday to Friday, 8:00 AM to 5:00 PM

Benefits:

• Employee Discount
• Health Insurance
• Dental Insurance
• Vision Insurance
• 401(k)
• Paid Time Off

Responsibilities:

• Manage front desk operations, including answering phones and scheduling appointments.
• Assist in merchandising frames, lenses, and eyewear accessories.
• Support the Optometrist during eye exams as needed.
• Guide patients in frame and lens selection.
• Ensure compliance with optical quality standards.
• Handle inventory management and eyewear orders.
• Verify orders, measurements, prescriptions, and materials.
• File invoices and statements.
• Conduct eyewear adjustments and minor repairs.
• Assist patients in adapting to their lenses.
• Coordinate with labs and perform insurance verifications.

Requirements:

• High school graduate or equivalent.
• Strong sales background.
• Basic optometry experience is a plus.
• Initiative and ability to work well in a team.
• Flexible schedule to meet patient and operational demands.
• Proven customer service skills.
• Excellent written and oral communication skills; computer literate.
• Basic computer knowledge; Microsoft Office skills helpful.
• Prior experience in the optical industry is a plus.
• Insurance and billing experience is beneficial.
• 6 months of medical or sales experience, with patient care experience required.

Experience:

• Pay is determined based on experience.

If you are a motivated individual with a keen eye for fashion and a passion for customer service, we encourage you to apply. Prior optical industry experience is a plus, but not necessary.