Gate Ambassador

Job Title: Gate Ambassador

Department: Guest Services

Reports To: Gate Supervisor and Director of Guest Services

Salary: Seasonal Hourly (Non-Exempt)

Position Summary:

The Individual must like working with people, confident, upbeat, positive, action-oriented, customer service oriented and hold a valid driver’s license.

Applicants must be available to work from mid-May through mid-September and expected to work days, evenings, weekends and holidays. Applicant must work a minimum of 24 hours per week.

Essential Duties & Responsibilities: (To include other duties that may be assigned.)

• To uphold Lakeside's Mission Statement, and to personally represent its goals and values at all times while on the Lakeside grounds.
• Act as an ambassador to Lakeside to all guests. You are the first face the guest will see during their visit.
• Be knowledgeable of the events and programs, and also the history and mission of Lakeside.
• Be responsible for the care and cleaning of Lakeside property.
• Ask questions of the guests, find out what they enjoy doing and make suggestions.
• Show the guests on a map where they can have their questions answered (e.g., Administration Office, Information Center).
• Expected to have computer knowledge in order to process guest transactions.
• Expected to scan every guest ticket/Chautauqua Pass as they enter and exit Lakeside
• Open/close cash drawer as needed; manage cash and credit transactions.
• Those working at the start or end of a shift will be required to restock printed materials for guest use.
• Maintain open communication with shuttle drivers on duty so that guests do not have to wait long for a shuttle.

Qualifications:

To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience:

High school graduate with the ability to work with the public and other employees. Must have a valid driver's license and be over the age of 18.

Language Skills:

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to speak effectively with guests and co-workers.

Reasoning Ability:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Physical Demands:

While performing the duties of this job, the employee is regularly required to stand; walk; use hand to finger, handle, or feel; reach with hands and arms; stoop, climb or balance;

specific vision, depth perception, and ability to adjust focus. Must be able to lift up to 50 pounds. Includes the use of machinery and equipment, such as golf cart, tram, shuttle, and mini bus. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment:

While performing the duties of this job, the employee is regularly exposed to wet, cold, humid, hot, very hot, conditions and will be required to work outdoors. These characteristics are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Lakeside Chautauqua is an equal opportunity employer.