Registration/Billing Specialist

We’re looking for candidates who:

• Thrive in a fast-paced office environment.
• Adapt quickly to changing priorities and circumstances with “grace under pressure.”
• Enjoy helping people in person, on the phone, and online.
• Can learn and navigate new software with ease.
• Can provide excellent customer service to our patients and staff.
• Are seeking a career in healthcare, especially medical billing/coding.
• Have impeccable attention to detail.
• Want to be part of a team that’s working to change how healthcare in Seward is delivered.

On-The-Job Training Apprenticeship Opportunity:

SCHC is committed to investing in the growth and development of our employees. As part of this commitment, this position is offered as part of an on-the-job training program. This program will provide comprehensive training and support for the selected individual to become certified as a Billing and Coding Specialist within two years, at no cost to the employee.

Benefits designed to encourage self-care and give staff the ability to explore this beautiful state:

• Health insurance with medical, dental, and vision benefits for both staff and dependents
• Short- and long-term disability insurance paid by employer
• Term life insurance paid by employer
• 3% employer contribution to a 401(k)-retirement plan
• 80 hours of paid holidays
• Paid leave accrued biweekly, starting at 4+ weeks per year

About Seward Community Health Center:

SCHC is a federally qualified health center. We welcome anyone in need of quality, affordable healthcare by providing integrated, patient-centered primary care for a variety of illnesses and conditions for the entire family. SCHC is the leading provider of healthcare services in the Eastern Kenai Peninsula, with passionate, dedicated staff who work daily to help increase access to services for our community members. We are seeking to hire additional staff who will add to our ability to make our community and SCHC a better place to live and work.

Essential Duties and Responsibilities

• Greets visitors and serve as a liaison for patients, providers, and staff.
• Directs all incoming calls made to SCHC including scheduling of patient appointments following patient triage processes.
• Facilitates accurate and complete collection of patient demographic and billing/insurance information during registration.
• Verifies patient insurance & benefit coverage and eligibility including obtaining necessary authorizations and referrals for service, as required.
• Maintains patient records and confidentiality in compliance with HIPAA regulations.
• Negotiates payment from patients including referrals for screening to determine eligibility for financial assistance.

• Reconciles payments received and ensures that cash is secured.

• Performs patient check-out procedures, including scheduling of follow-up appointments.
• Clearly explains service charges to customers.
• Works with billing staff to resolve any registration/charge/payment errors.
• Assists in enrolling patients in our sliding fee discount program and other patient assistance services.

Qualifications:

• High School graduate or equivalent required. College degree preferred.
• Minimum of one year of Front Office / Registration experience. Billing or medical clinic office experience preferred.
• Demonstrates exceptional verbal and written communications, with strong interpersonal and organizational skills, attitude, and demeanor. Superior telephone communication skills.
• Has excellent customer service skills
• Possesses computer skills with proficiency in data entry and keyboarding skills
• Has knowledge in or can be easily trained in aspects of medical billing, to include Medicaid, Medicare, and Private Insurance
• Has ability to handle multiple tasks ensuring completion with minimal supervision
• Must have good attention to detail

Note: As a recipient of federal funding, Seward Community Health Center (SCHC) requires all staff working on-site to be vaccinated against COVID-19. Medical and religious exemptions may be granted according to SCHC policy.

SCHC is an equal opportunity employer.