Hotel Front Desk Clerk

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!Compensation:

$15 - $15.50 hourly

Responsibilities:

• Bookkeeping: keep accurate records of all hotel guest account information
• Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
• Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
• Connect with the housekeeping department to ensure guest accommodations are ready
• Field customer complaints when necessary

Qualifications:

• High school diploma, GED, or equivalent
• Displays impeccable interpersonal, time management, organizational skills, and customer service skills
• Working knowledge of Microsoft Office and reservation management systems
• 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
• Comfortable taking telephone calls and mitigating stressful situations

About Company

This Alaska hotel offers friendly service and modern accommodations all within minutes of the airport and bustling downtown Fairbanks.