Casino Marketing - Host

POSITION TITLE: Casino Host JOB CODE: #181148

DEPARTMENT: Marketing

REPORTS TO: Director of Marketing

POSITION SUMMARY:

The Casino Host is responsible for promoting and coordinating programs, activities and special events to attract mid level and high limit guests.

DUTIES AND RESPONSIBILITIES:

• Establishes relationships with guests to encourage property loyalty, repeat visits and guest satisfaction.
• Communicates and develops good working relationships with all departments acting as a liaison between the guests and the casino.
• Circulates casino floor meeting new guests and greeting familiar guests by name.

• Promotes positive guest relations through prompt, courteous and efficient service and responsiveness.
• Resolves internal and external guest issues in a timely and professional manner.

• Maintains a thorough knowledge of all property and community activities, promotions and special events.
• Actively promotes all events, activities and promotions to both internal and external guests.
• Works with Marketing to develop an exciting environment for internal and external guests.
• Adheres to all departmental and company policies and procedures including, but not limited to, attendance, comps, hotel reservations, event processing, transportation, phone and email.
• Understands and assists in monitoring department objectives, standards, guidelines, and budget to maximize the bottom line profits.
• Maintains an active role in on-property and off-property Player Development.
• Communicates with all guest service departments to develop and implement strategies and programs to increase the market for new and existing high-limit guests.
• Assists both table and slot personnel in player identification.
• Accurately prepares all daily/weekly departmental paperwork.
• Adheres to strong confidentiality standards for both internal and external guests.
• Remains flexible to work extended hours as necessary to support a 24/7 operation.
• Other tasks as requested by management.

CERTIFICATION/LICENSES:

Mississippi Gaming License REQUIRED.

EDUCATION OR SKILLS REQUIRED:

• Minimum of two years’ experience in Player Development, Hosting or comparable position.
• Proficient in Patron Management Systems (including reports and Contact), Epitome, Excel, Word and Outlook.
• Customer service oriented with strong written, verbal communication and organizational skills.
• Capable of working well with diverse groups of people.
• Knowledgeable of slot and table operations, casino policies and procedures, casino floor layout and all events and promotions.
• Professional appearance and demeanor required.
• Capable of working independently with limited supervision and still meet deadlines.
• Strong interpersonal and collaborative skills.

PHYSICAL ACTIVITIES:

The following activities are normally required:

1. Speak clearly and listen attentively to all guests and crewmembers.
2. Stand, walk and exert well-paced mobility for periods up to four hours in length.
3. Lifting of small boxes, reaching and bending.
4. Read, speak and write to facilitate the communication process.
5. Math skills.
6. Excellent organizational skills.
7. Work in areas that contain second hand smoke.