Bellperson - Hilton Tucson El Conquistador

Scope:

Assists guests by providing transportation, carrying baggage and disseminating information to maximize guest satisfaction.

Primary Responsibilities:

Ø Assists incoming and outgoing guests carrying baggage to and from their rooms; explains features of room to guest ensuring that all equipment is functioning properly; gives location of ice and vending machines; reviews safety procedures.

Ø Explains and promotes hotel facilities, outlets and services to guests as opportunities present themselves to increase guest satisfaction and maximize hotel revenues.

Ø Responds to guest needs including delivery of guest mail/messages, Forget Something items and any other requests received from guests or Guest Services staff.

Ø Transports guests to and from airport or other guest requested locations.

Ø Provides guest with local directions in a courteous and accurate manner.

Ø Ensures baggage is secured and tagged at guest request to store baggage.

Ø May accept dry cleaning from guest and secure for pick up by Dry Cleaning Company; delivers clean laundry to guest room in a timely manner.

Ø Responds quickly to guest requests or complaints in a friendly manner and ensures appropriate action is taken. Follows up to ensure guest satisfaction.

Ø Provides a professional image at all times through appearance and dress.

Ø Follows company policies and procedures.

Note: Other duties as assigned by supervisor or management