Hotel Front Desk Clerk

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!Compensation:

$12 hourly

Responsibilities:

• Work with the housekeeping staff to ensure rooms are ready for new guests
• Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
• Mitigate customer complaints as needed
• General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
• Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests

Qualifications:

• High school graduate, GED recipient, or equivalent
• Has experience answering telephone calls and troubleshooting stressful situations
• Exhibits working knowledge of Microsoft Office and reservation management systems
• Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
• 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred

About Company

The SpringHill Suites by Marriott Tifton is Tifton’s only all-suite hotel – seamlessly blending exceptional service and functional design - offering the modern amenities our guests need and expect in order to stay refreshed and focused during their travels.

We are a 100% Employee owned company, placing our Team Members (Owners) at the heart of our business which has led to our proven success – with consistent rankings in the top 5% of hotels in our brand. This success is further built on by our Core Values - ambitious spirit, work-life balance, doing the right thing, respect, and valuing our team.

We offer a wide range of perks & benefits including:

| Employee Stock Ownership | Health Insurance | Dental & Vision Insurance | Health & Wellness Resources | Company Discounts | Paid Time Off | Paid Holidays | Monthly Bonuses | 401k | Competitive Compensation

Operated under license from Marriott International, Inc. or one of its affiliates.