Mortgage Assistant

New England Federal Credit Union is searching for a Mortgage Assistant to join our growing team! The Mortgage Assistant provides direct mortgage services and supports the Mortgage Loan Originators by providing administrative service throughout the mortgage loan process. This position will be responsible for taking and answering all incoming calls for the team and providing support to our membership within the hours of 8:30AM – 5:00PM. The hours of work for this position are subject to service delivery requirements within this timeframe and may also include overtime.

Specific duties include:

• Manages daily phone queue, provides back-up coverage for the front desk, and monitors e-mail volume in a timely manner. Provides borrowers with accurate information, schedules quality appointments, and ensures borrowers are prepared for their appointments.
• Manages mortgage loan application pipeline in conjunction with Mortgage Loan Officers and Mortgage Loan Processors. Tracks statuses of loan conditions, organizes documents from members, and provides regular and timely communication to Realtors as needed for Appraisal Contingency, Financing Contingency, Closing dates and any file issues. Sends timely thank you e-mails and requests for feedback to Realtors post-closing.
• Maintains member satisfaction as measured by the survey card with a 95% level at “meets” or “exceeds” ratings.
• Maintains proficiency in software programs such as Mortgagebot POS/LOS, Phoenix, Mercury Network and OnBase
• Able to manage pre-approval “roll-overs”, pre-approval updates, redisclosures, and member inquiries alongside Mortgage Loan Officer, especially during extended absence or vacation.
• Maintains knowledge of FHLMC, FNMA, NEFCU portfolio, VHFA, FHA, VA, RD and Mortgage Insurance guidelines. Stays up to date on mortgage products and programs within the mortgage industry. Completes all assigned training and certifications on or before assigned due dates and to quality level expectations.
• Exhibits problem-solving and decision-making skills, utilizing department and investor resources as needed. Assists members in cross-selling other Credit Union programs and services.
• Maintains and understanding of all facets of the mortgage application and closing process.

Qualifications:

• High School degree or equivalent.
• A minimum of one year up to three years of similar or related experience, including preparatory experience.

E.O.E