DME Tech

Ortho Rhode Island is a world-class group of talented providers and professionals, all working together to offer value and quality in everything we do. Each Ortho Rhode Island team member is dedicated to thinking like a patient, and to offering the best experience in our industry, driven by our core values: delivering on our word, respecting each other, innovating in orthopedics, valuing every individual, and engaging our community.

A Durable Medical Equipment (DME) Technician is knowledgeable about all aspects of the DME supply and distribution process within the office. This includes prescription verification, product selection, sizing, dispensing/education, documentation, billing, and compliance as well as inventory management. The DME tech also assists with duties such as applying and removing casts, splints, and braces, under the direction and supervision of the ordering physician.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Greet patients in a prompt, courteous and professional manner.
• Perform the sizing, fitting, patient education, and distribution of DME items in accordance with physician orders.
• Apply, modify, and remove upper and lower extremity casts.
• Educates the patient on the proper care of casts/splints and proper usage of the DME items.
• Responsible for the completion and communication of patient agreement forms
• Responsible for the completion, communication, and collection of patient financial obligation
• Maintain compliant and comprehensive documentation for all DME distributed.
• Responsible for DME inventory management including tracking, ordering, stocking, and organization.
• Communicate suggestions for DME product, operational efficiency, and patient experience improvements to the DME Coordinator
• Performs functions required for prior authorization, eligibility, and verification of DME products.
• Maintain an understanding and cross trained proficiency to assist the general operations of the medical office including rooming, scheduling, check out procedures and collections.
• Other duties as assigned.

Competencies

• Understanding of DME equipment: type, sizing, and purpose
• General understanding of anatomy, pathology, and biomechanics
• Patient Experience Focused
• Skilled multi-tasker
• Attention to Detail

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

This job operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk and listen. This role requires frequent walking, standing, and sitting and bending, squatting, kneeling, stretching and periodic lifting of up to 50 pounds.

Position Type/Expected Hours of Work

This is a full-time, Monday through Friday position. Shifts will be assigned in advance and can vary between the hours of 7:30am to 5:30pm.

Travel

No overnight travel is expected for this position.

Required Education and Experience

• High School Graduate or equivalent
• Any combination of education, training, and experience that demonstrates the ability to perform the duties of the position.
• Experience with Microsoft Office (Word, Excel, and PowerPoint).
• At least one year of orthopedic related work.
• Experience in applying, modifying, and removing upper and lower extremity casts.

Preferred Education and Experience

• Discretion to work with confidential information.
• Knowledge of HIPAA Regulations
• Pertinent job-related experience and Medical Terminology
• Bilingual Spanish or Portuguese a plus
• Successful completion of an Orthopedic Technology or a Medical Assistant program a plus
• Athletic Training or Kinesiology background a plus.

Ortho RI is an equal opportunity employer committed to diversity, equity, and inclusion in all aspects of the recruiting and employment process.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.