Customer Service Representative-Remote

Job description

Remote-**Must live in the states of Florida, Texas, North Carolina or Nevada for Remote Customer Care employment.

Job Overview:
As a Remote Customer Service Associate, you'll be responsible for assisting homeowners, escrow companies, realtors and REO institutions via telephone and e-mail. You will provide feedback to Community Management staff, as well as assist residents regarding unit and community information.

Benefits:
As a full-time non-exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and vision. In addition, you will be eligible for time off benefits, and a 401k with company match.

Job Type: Full-time/Part-time

Salary: $14.50 - $15.00 per hour

Job Responsibilities:

• Take inbound/outbound calls from homeowners/residents of rental properties, realtors, REO institutions and respond in a timely manner
• Provide residents with service information and submit work orders as needed
• Coordinate with CM's and Associates regarding unit and community information
• Research information using internal software, available resources and knowledge data base
• Verify and update customer information
• Open availability required for Customer Care Center hours
• 7 day a week call center-Employees will have 1 designated weekday and 1 designated weekend day off per week
• FL and NC: Monday – Sunday 9:00 AM – 9:00 PM EST (8-hour shifts)
• TX: Monday – Sunday 8:00 AM – 8:00 PM CST (8-hour shifts)
• NV: Monday – Sunday 6:00 AM – 6:00 PM PST (8-hour shifts)

Pre-employment Training

• 3 Weeks Monday – Friday
• 11:00 AM – 7:30 PM EST

Equipment/Specifications Required:

• Use of own laptop or desktop computer (not provided by company)
• No Chromebooks, Mac, or Linux computers*
• Dual Core Processor
• Installed Manufactured Memory -8GB of RAM or higher
• Processor -2GHz or higher
• Windows 10 or 11
• USB ports enabled

Internet connection

• Min 20 Megabits per second download speed
• Min 5 Megabits per second Upload Speed
• Hard Wired Connection (Ethernet Cord required)
• No 5G/Wireless internet

Skills & Qualifications:

• High School diploma or equivalency required
• Must possess strong customer service background
• Bilingual in English and Spanish preferred, but not required
• Active listening, verbal, and written communication skills
• Problem solving/analysis
• Typing speed minimum of 25 wpm

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Referral program
• Vision insurance
• Work from home

Disclaimer:

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

Job Types: Full-time, Part-time

Pay: $14.50 - $15.00 per hour

Shift:

• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Rotating weekends

Work setting:

• Remote

Work Location: Remote