Customer & Technical Support Representative
•Today
| Verified Pay | $17.25 - $17.50 per hour |
|---|---|
| Hours | Full-time, Part-time |
| Location | St John, Virgin Islands |
About this job
Job Description
Job DescriptionCompany Description
People Store is looking to hire a Customer & Technical Support Representative for our client based in Saint John, New Brunswick. This position is responsible for providing a superior Customer experience while reducing Customer downtime by providing Remote Hardware, Software and Network Technical support solutions to Internal and External Customers & Partners.
Monday to Friday: Between 8am to 10pm
Pay Rate: $17.25 - $17.50 per hour
Responsibilities:
- Provide an Excellent Customer Experience using sound listening skills, empathy & urgency; when necessary, effectively diffuse and recover service concerns with the Customer
- Solve Customer Hardware, Software and Networking problems at first contact using Systems, CareAR and/or Software Tools as appropriate
- Proactively communicate the benefits of diagnosing and resolving issues
- Resolve incoming Customer escalations through effective negotiation and escalate urgent issues to appropriate team as necessary
- Contribute to knowledge systems to enhance solutions provided to customers
- Execute processes unique to Major Account Customers to ensure Service Level Agreements are met
- Provide feedback on Policies and Procedures to continuously improve Customer experience
- Maintain product & software knowledge
- Performance focused – measured on providing great experiences and resolving technical issues by making good business decisions on each interaction
- Represent Client to Customers & Partners in a Friendly, Professional and Ethical manner
Requirements:
- Post-Secondary Education is an asset
- Technical support experience is an asset
- Solid Problem-Solving Skills - experience with troubleshooting technology issues such as Xbox, PlayStation, mobile devices, software, computers, printers, etc. is an asset
- Friendly & Able to communicate effectively – listening, written & verbal
- Ability to deliver results independently and as a part of a team
- Critical thinking and decision making
- Ability to multitask effectively with attention to detail
- High level of achievement and self-motivation
How to Apply:
Directly though this posting
Call (416) 224 5884
We look forward to assisting you with your next career move!!
People Store Staffing Solutions is another company founded by John Nalli. John's journey in the staffing industry is truly a Canadian achievement. Dating back to 1995, when John joined the staffing industry right out of college.
John has spent several years with large multinational companies helping to develop the Canadian market. With a string of accomplishments under his belt, including 9 years of industry experience and a track record of success, John felt it was time for a new challenge.
With all the rapid changes affecting the industry, John noticed the degradation of values within the industry from which he had built his experience. Thinking that this was enough, he decided to reintroduce quality in the industry. He didn't know it at the time - but that quality standard later became PQAP (People Store Quality Assurance Program).
With the encouragement of a close friend and already successful entrepreneur, Frank Cianciulli, John decided to go it alone and create a new kind of recruiting firm. In 2003, John designed his business plan and started the business from his kitchen table. With just an idea, a dream and a ton of ambition, John started one of the most successful staffing companies to ever reach the Canadian market.
John has spent several years with large multinational companies helping to develop the Canadian market. With a string of accomplishments under his belt, including 9 years of industry experience and a track record of success, John felt it was time for a new challenge.
With all the rapid changes affecting the industry, John noticed the degradation of values within the industry from which he had built his experience. Thinking that this was enough, he decided to reintroduce quality in the industry. He didn't know it at the time - but that quality standard later became PQAP (People Store Quality Assurance Program).
With the encouragement of a close friend and already successful entrepreneur, Frank Cianciulli, John decided to go it alone and create a new kind of recruiting firm. In 2003, John designed his business plan and started the business from his kitchen table. With just an idea, a dream and a ton of ambition, John started one of the most successful staffing companies to ever reach the Canadian market.
Company Description
People Store Staffing Solutions is another company founded by John Nalli. John's journey in the staffing industry is truly a Canadian achievement. Dating back to 1995, when John joined the staffing industry right out of college. \r\n\r\nJohn has spent several years with large multinational companies helping to develop the Canadian market. With a string of accomplishments under his belt, including 9 years of industry experience and a track record of success, John felt it was time for a new challenge.\r\n\r\nWith all the rapid changes affecting the industry, John noticed the degradation of values within the industry from which he had built his experience. Thinking that this was enough, he decided to reintroduce quality in the industry. He didn't know it at the time - but that quality standard later became PQAP (People Store Quality Assurance Program).\r\n\r\nWith the encouragement of a close friend and already successful entrepreneur, Frank Cianciulli, John decided to go it alone and create a new kind of recruiting firm. In 2003, John designed his business plan and started the business from his kitchen table. With just an idea, a dream and a ton of ambition, John started one of the most successful staffing companies to ever reach the Canadian market.
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