Call Center Representative | Winterville, NC

Job Title: Call Center Representative

Location: Winterville, NC

Pay: $15.00/hourly

Job Summary:

Collect delinquent accounts in a timely, orderly and professional manner while following all standardized collections procedures. Make supervisor aware of problem accounts that may result in repossession, foreclosure, or charge-of.

Job Duties: 

• Collect delinquent accounts promptly and professionally, following standardized procedures

• Meet performance expectations for collection efforts, including call quotas, contact percentage, and promises kept

• Negotiate payment arrangements with clients, assessing their ability and willingness to pay

• Document all collection efforts accurately and professionally in the collection system

• Communicate regularly with collections supervisor, and ensure thorough work on delinquent accounts according to standardized procedures

Ideal Candidate:

• 3 years of Customer Service experience - REQUIRED

• Call Center experience - highly preferred

• Bilingual - highly preferred

• Good communication, decision-making, and time management skills are essential

• Proficiency in Microsoft applications and ability to work in a team environment

On-boarding Requirements:

• High School Diploma or equivalent (GED)

• Criminal Background & Drug Screening

• 2 verifiable employment references
   
  Please read requirements carefully as we are prioritizing those that meet the requirements.
   
  To Apply for this Job: Click the Apply Online button, then:
  If you are currently registered with CornerStone Staffing, click the Log In button to add yourself as a candidate to this job - NOTIFY YOUR RECRUITER OF INTEREST IN JOB ORDER 144601.
  If you are NOT currently registered with CornerStone Staffing, click the Create Account button to complete the application.
   
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