Desktop Support Technician

We are Peak Systems a technology staffing and managed services consulting firm connecting technical consultants with various industry opportunities. Technicians who join us may receive new certifications for working with our clients; we issue payments weekly, offer direct deposit, and have many nationwide opportunities.

We are currently seeking a Desktop Support Technician to be engaged on site at an Industrial Facility in Mount Carroll, IL 61053.

Job Description

Position: Desktop Support Technician 

Hourly Rate: $23 

Start Date: 4/29/24 (after on-boarding requirements)

Duration: One Week - End date: 5/03/24

Shift: Monday – Friday 8:00 AM – 5:00 PM 

Job Scope:

1. Technicians will be responsible for providing telephone/email/chat, online, social media and diagnostic technical support of desktops, portables, peripherals (e.g., printers, projectors, etc.) and software custom or off the shelf software – industry or proprietary.
2. Answer questions about installation, operation, configuration, customization, and usage of assigned products.
3. Responsible for following defined policies and procedures (e.g. verifies warranty entitlement, etc.).
4. Apply diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.
5. Document problems in the support solution database for diagnostics and solution implementation.

Principal Accountabilities:

• Respond to customer technical problems/issues related to hardware, software and networking via e-mail/chat, online, social media and phone.
• Assist customers by diagnosing problems and providing resolutions for technical service or care issues.
• Use troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts.
• Advise/educate customers within procedural guidelines to ensure a complete solution to their technical or service questions.
• Identify, research and provide input on unique or recurring customer problems.
• Remain knowledgeable of Dell’s product line, current industry products and technologies.
• Focus on delivering a positive customer experience according to Dell standards.
• Monitor and track issues to ensure accurate resolution.
• Review and distribute pertinent cross-functional information.
• Escalate more complex customer technical issues to senior level support.

Qualifications:

• Resume illustrating 3+ Years of experience in Desktop Support, Deployment, Break-fix, etc.
• Great Communication, clear speaking is a must.
• Experience supporting end-users (in person) in a corporate environment.
• Proficient in Microsoft Office Suites 2003-2010 and Windows.

***Interested candidates should reply with their resume for immediate consideration***