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in Selinsgrove, PA
Technology Support Specialist II
•6 days ago
Estimated Pay | $14 per hour |
---|---|
Hours | Full-time, Part-time |
Location | Selinsgrove, Pennsylvania |
Compare Pay
Estimated Pay We estimate that this job pays $13.97 per hour based on our data.
$10.22
$13.97
$22.65
About this job
Technology Support Specialist II
About Susquehanna:
Susquehanna University is the future-ready institution for today, invested in cultivating intellectual grounding, active learning and global citizenship for all students. Renowned as one of the finest U.S. national liberal arts colleges, Susquehanna inspires and challenges 2,200 enterprising, bright-minded students studying the arts, business, humanities and sciences. Our students seize opportunities through exceptional worldwide internships, expert-guided research and an acclaimed study-abroad program, leading to a transformative education that empowers each graduate to realize their unique potential and lead a successful and meaningful life.
The Susquehanna River Valley with its fresh air and overall pleasant year-round climate, provides four distinct seasons amidst a backdrop of vibrant autumn foliage, occasional winter snowfalls, flower-filled springs and warm summer evenings illuminated by fireflies. Nearby outdoor recreational areas for hiking, kayaking, fishing and skiing — and the bustling cultural and commerce hubs of New York City, Washington D.C., Baltimore and Philadelphia within a three-hour drive — present abundant opportunities for learning and discovery.
Position Summary:
Job Summary This position identifies, analyzes, and solves complex computer desktop support problems on Windows and Macintosh OS, and has strong knowledge of Microsoft Office. Level II technicians will be assigned an area of specialization. With a shared responsibility for the technical, daily support of all client end technology; the training and supervision of student techs; and the development and maintenance of corresponding technical documentation, the Technology Support Specialist will help to ensure a positive user experience with IT devices and services. Collaboration with other members of the Office of Information Technology is a critical component to campus community service delivery. This position is defined as a non-exempt position under FLSA regulations. Specific Responsibilities
Required Qualifications:
EducationAssociate’s degree in Information Technology or related field is required. ExperienceTwo years of experience in a technology-related, direct customer service role required.
Knowledge, Skills, Abilities Strong technical aptitude for client end technology with the desire to learn emerging technologies; Strong customer service skills, ability to communicate effectively, both orally and in writing; Ability to work effectively with a wide range of constituencies in a diverse community; Knowledge of technical writing and documentation; Ability to train and mentor student staff; Exhibits a strong IT security posture and strict adherence to privacy. Knowledge of and ability to use the following technologies: PC and Mac Notebook/Desktops & mobile devices; Microsoft Windows & Apple Mac OS Client Operating Systems; Apple iOS and Android Mobile Operating Systems; Microsoft Productivity Applications; Cloud storage and collaboration tools (preferably Office 365, OneDrive, and SharePoint Online); Remote client support tools; Network Access Control Systems; Enterprise Antivirus Solutions; Client Systems Deployment and Management Tools; IT ticketing and knowledgebase platforms; Disk encryption technologies; and Various technical utilities, applications and data recovery tools.
Physical DemandPosition requires the ability to stand or sit for extended periods of time. Position requires the ability to move about the campus. Position requires the ability to talk and to hear instruction. Position requires occasional manual dexterity and the ability to use fingers, hands, and arms to feel, handle, and reach. Position requires occasional stooping, crouching, and bending. Position requires the ability to occasionally lift up to 50 pounds. Working conditions are both indoor and outdoor.
Preferred Qualifications:
Education
Bachelor’s degree in Information Technology computing systems emphasis preferred.
Experience
Experience in a higher education, liberal arts campus setting preferred.
Special Instructions to the Applicant:
Benefits Eligible: Yes
Number of Months: 12 months
Other Number of Months:
Full-Time/Part-Time: Full Time
Work Schedule/Hours per Week:
Posting Date:
Closing Date:
Open Until Filled: No
Anticipated Start Date:
Posting Number: AH01158
To apply, visit